Upgraded to art room and it was lovely!

They told us they had plans for our birthday and that they didn't care at all, and that they had no information at all about the services that included us, and that it was just a beautiful place, but overall they didn't provide good service at all and charged for the smallest services.

The staff helped out to get us on another activity as the original one had been double booked during the first day.

I enjoyed the upgraded deluxe room attached to the ice room. It was nice having a private bathroom and space to relax before bedtime. Great experience!

I can't say enough. The staff were knowledgeable and friendly. They answered all our questions with a smile. Every meal was delicious. The sculptures were out of this world. Thank you for am unique experience!

Unique experience and memory with almost everything made of ice!

Love that it provides free winter suit n gloves n boots to hotel guests and not to mention free entry to their ice 365.

I stayed in a warm room. it was clean, comfortable, large, warm.

Warm room is not really warm, temperature at night was 20 °C and we have to wear base layer to sleep.

Such an experience! Second time to go and was still magical. Did the dog sled in the afternoon and the snow mobile Aurora trip. Amazing!!

Clean room, comfortable cabin and bed Beautiful surroundings Especially nice staff Beautiful hotel

The staff was hyper friendly and made all the difference.

Great vibe

Friendly staff, amazing room, good food, really enjoyed our stay!

This hotel is definitely a bucket list experience. Staying in a cold room is a must. Staff are so lovely and Kiruna and surrounding areas are beautiful

Amazing experience, friendly staff and unique!

Fantastic experience! The staff was above and beyond the best! Very friendly, informative, helpful in every way. The ice hotel experience was something I will never forget! The coolest experience ever! I highly recommend this adventure and I would love to come back to this area again maybe in the summer next time.

Staff was kind and accommodating. Room was clean and comfortable. Breakfast was very good and atmosphere was cozy. Would recommend!

This was one of the most unique hotels I have ever stayed in. I can't wait to come back.

Everything was amazing! The room was icy cold. The only thing I would say is that you can’t access your bed from 8:30-6pm. We got an extra normal room so we can Lounge around in. You have a back area with shower and bathroom and two chairs to sit in from 8:30-6 but it was nice to have somewhere you can sleep in in. But overall amazing once in a life time experience