Overall Ratings & Reviews IPSWICH - ORWELL by IHG, an IHG Hotel

Hotel was very good

Excellent hotel to stay at. Friendly, helpful staff, comfortable beds, well laid out breakfast. Only downside was no air-con on one of the hottest days but still slept ok. Please stop using the cheapest toilet paper available, it lowers the whole tone of an otherwise excellent hotel.

I have stayed here before and found it well maintained, clean, comfortable and safe. On this visit the hotel did not disappoint either, though the bar staff left a lot to be desired, three chatting while you wait in an empty bar is not good. A big contrast to the young man on reception, welcoming, quick and efficient. Convenient for Ipswich, Felixstowe and even Bury St Edmund are a very easy drive

Good and comfortable

Staff were nice and friendly, food was good and nice hotel

The good position just from the vA12.

Great stay. Room was very nice. Bathroom was very midern and smart. Breakfast was good. Reception lady was lovely and helpful too. Only tiny observation is the sealed unit window in our room had blown-wooden frames so probably due an upgrade in due course- with no detriment to our stay of course though.

Nice and comfortable hotel

Clean and staffs friend attentive. No need to wait.

Our first time staying at a holiday inn it was fantastic will defo return again

good value compared to Premier Inn as it's a proper hotel with well equipped bedrooms, mini-gym free water and nibbles and optional room service.

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Helpful staff, good food, comfy beds. No water supply to rooms overnight - unable to flush the toilet and a tepid shower in the morning. Not ideal as stayed in Suffolk for my mother's funeral on the 23rd and already stressed.

I llke staying at this hotel as it very quiet and not over crowded like the London Road branch. I was fined £60 at the London Road branch for just enquiring if they had a room that evening which they had'nt so I will never stay there again Regards Peter C. Locke

The staff were superb in helping our low-mobility family member. The hotel is easily accessed from the A14 and is handy for reaching the Nuffield Trust Hospital at Martlesham. Parking at the hotel is free of charge.

Comfortable room Great breakfast

The hotel is a little tired and worn around the edges. The staff and in particular Laura were excellent and could not do enough for you.

sofa bed very poor quality - extremely uncomfortable

The hotel was generally clean and the staff were very friendly. The hotel was a little tired looking and the room could have done with plugs by the bed and a shower that didn't soak the floor, but it was very spacious and perfectly comfortable. When we came back late from a wedding party the reception desk was unmanned (with a sign), but the computer was visibally still logged in and easy for anyone to access (mirror behind reception desk displayed this), which was a bit of a worrying GDPR failure waiting to happen.