Overall Ratings & Reviews Hampton Inn and Suites Norfolk-Airport

The breakfast was trash the tv channels were trash. I would never stay at this Hampton inn. The worst one yet i was very disappointed. Because the other ones were awesome this location i was definitely not impressed.

The staff was excellent. Courteous, helpful. The hotel was great.

Awesome staff. They let us check in early.

We have stayed at this property many times over several years. The location is convenient to where we visit in the area. Over the years the level of service has slowly eroded. Our most recent check-in was less than impressive. No one at the front desk had to wait about 5 minutes for someone to show up. There was no sign or notice posted at the front desk. Once the desk clerk showed up, the greetimg was less than cordial and very uninviting. I guess I'm a little bit overly critical as I managed hotel properties for many years. Hampton Inns have a wonderful reputation and they deserve it. This property is top notch in every way and we will continue to stay here. They need to address issues with staffing and guest satisfaction. The morning desk clerk remembered my wife's name and greeted her warmly. Thankfully I'm retired now and don't have to fight to hire the right employees.

Was just ok. Wasn’t that great for the price.

Very friendly and helpful staff.

The motel was spotless and, and the room was very spacious and clean.

Great Place Praise to Gary the driver and Carol at the desk

Clean- friendly staff. Perfect for a visit to Navy.

It was a convenient affordable location. Rooms clean, staff pleasant.

Clean and quick checkin. Did not give us the drink and snack that she was supposed to give.

This hotel is sorely in need of a major renovation.

Pick up from airport required a second phone call. Tried to make a last minute reservation directly with the hotel but could not get through the answering service so booked directly through Expedia and all went smoothly. Once we go to the hotel the accommodations and breakfast where wonderful. The return to the airport was a but delayed but we built in an extra half hour so and all went smoothly.

Hotel was clean and staff was friendly.

Superior in all aspects. Stayed before in adjacent doubletree which isn’t even close to Hilton. Thanks for a very comfortable stay.

Room was clean & very spacious, pillows were a little uncomfortable. Breakfast was ok

Staff was very friendly and accommodating, breakfast is great! Location is perfect, close to all major highways and plenty of shopping/restaurants. The kids always request coming back to this specific location, they love it!

Property is in close proximity to the airport. Staff friendly and Clean facilities and room. Only problem Is the A/C was noisy and cycles off and on when either to warm or to Cold. Was uncomfortable to sleep very long and was up throughout the night.

Breakfast to-go bags in the early morning, Gary ,the shuttle driver & service to & from local restaurants in addition to the airport, & Carol at the front desk is very friendly & helpful!

The staff was friendly and the room was clean. Would stay here again.