Overall Ratings & Reviews Hotel Jequitimar Guarujá Resort & Spa by Accor (ex Sofitel)

Exquisite

BS ...place

Great place!

Overall, it was a good experience. However, i have to point out a few things. First, the Hotel is rated as a 5 start hotel, but it is more of a 4 star, in my opinion. It is very overpriced for what it offers. Crowded restaurants (only 1 option for the fullboard/all inclusive service), they had a problem with one of the two elevators on the Central Wing, so a LOT of wait time just to use the elevator. Only 1 pool, and no indoor or heated option (you have to pay extra to use the spa pool). Front desk staff didn’t help much on check in and did not explain how the full board system worked, and did not give all the information about hotel amenities. The hotel was super busy because of a conference and the restaurants were super full and did not accommodate all guests. The room was great (deluxe with ocean view), with an incredible view and very modern and clean. Sometimes, there was a light smell of sewage coming from the bathroom, but nothing major. In the end, we enjoyed our stay but it is DEFINITELY OVERPRICED. For the price we payed, I expected exceptional service and amenities, but was only great.

Beautiful property and beautiful beach to walk around. Views from the patio to the pool area/ocean were incredible. It truly was paradise. The only reason I did 4 stars instead of 5 was there’s not much to do during the week. The list of things to do states casino. We get there and we’re told it’s only open Friday and Saturday. That was misleading. Also it says golf course but it’s not part of them. Also misleading. Only one of the two restaurants is open during the week as well and there’s really no options to choose from there. Finally, I would like to see a hot tub. That was a disappointment

Outstanding “on the beach” location. Outstanding beach. Great french food Great and spacious rooms. Wishing it would be a bit more affordable so I could stay longer…😊

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The beach and the location are the best. The property is old and the service is ok. If this would cost $200 or less could make sense but $350 a night is not worth.

Muy buen Hotel y buena playa

Wonderful! Staff was amazing

Big enough to have own space or quiet .

Amazing hotel! Would Definitely stay there again.

My new wife and I had a wonderful stay in the Sofitel last weekend. The staff were all extremely nice and helpful, and made our trip wonderful.

Fine Hotel with a very nice beach and excellent service.

Great pool by the beach... Good room with great view.

We stayed in Jequitimar for a couple nights and everything was great: really comfortable beds, clean spaces, staff was well trained regarding COVID-19 protocolos, good services and great facilities at the hotel. The pool was our favorite place and it was really great being so close to the beach and having easy access to the sand. If I could, the only thing I would change would be the size of the gym. Even though it had some good equipment, I would’ve enjoyed more if it was bigger, with more halteres, and different equipment. All in all a great experience and I would definitely go back!

Small ant in the room and also take 1:50 to check in unbelievable no comments

This hotel is fantastic. The beach is beautiful and everyone is helpful and willing to help.

Gorgeous beach and hotel, delicious food, great for kids, disappointing service and updates needed. Our room had a very old AC where we couldn't control the temperature. It was either on or off. Also service is lacking. No one spoke decent english, and the staff was poorly trained overall. Most were nice and friendly but had no idea what to do with requests. Our room was also not cleaned on the first day, no matter how many times we asked them. Still worth a visit.

Amazing staff and incredible amenities. Definitely a place my wife and I will revisit.