Overall Ratings & Reviews Embassy Suites by Hilton Tucson Paloma Village

Our stay was ok. Unfortunately the weekend we went nothing was really working. The system for the keys wasn’t working and the master key they provided wouldn’t open the door to our room. We had to bother the front desk to open our room. Then the remote control wasn’t working properly so trying to control the tv was work. The grill wasn’t working either so we couldn’t try the food. The property was clean and the location was great. Maybe staying on weekend when everything is working would make this stay better.

Pool and rooms were nice

Paying for parking at this hotel as a guest is INSANE. $54 for 4 days to park when at the other same property in town it is free to park. I am also annoyed that there were no plates / box to take our breakfast on the go . We were staying for a camp and often had to leave just after breakfast started so it made our time rushed. There was also a wedding during our time there and with their party there were weed smokers outside our balcony. Our ac had to work super hard and often felt like the living room was untouched whe it cooled the room even at the lowest setting. We didn’t bother management because we would just sit in the bedroom.

What a great experience we had at this hotel. The pool was very spacious and clean. Had a wonderful breakfast. The room was very clean and the bed was comfortable. Beautiful property and great stay for our family of 5.

Fantastic

We had an great time with family!

It was great, the customer service was outstanding.

Our air conditioning did not work well, the lights and fan in our room would randomly turn on and off and so we had to turn it all off, so no fan because there was something wrong w it in room 241. We got in late and the check in was good. The beds were very uncomfortable. The showers were great.

I liked that the suite was just like the pictures online and it was nice and cozy. Though paying for parking was really ridiculous because it was only through an app and a third party company.

Awesome experience for me and the kids. The only downside is that our room was hard to find. Breakfast was good. The pool was very nice and the hot tub.

Great, breakfast buffet, friendly people excellent pool fantastic room

First off parking sucks! You have to pay for parking and the lady told me $12 a night which turned into $17 one night and $26.80 another!!Then my husband said a few cars down from us another car wrecked into another causing pretty bad damage. To get to our rooms and pool was like a maze. The rooms were decent and clean. Bed was okay. Kleenex in the bathroom is like blowing your nose in parchment paper. For being a "better" hotel I would have thought to have better paper. I am pretty bitter about the parking especially the false statement on the price. For having to pay for parking theres not really any shade and the lot is crowded then of course some people park taking up two spots. Theres no getting away from it, they will walk through the parking lot and give you a ticket reminder to pay for it. Definitely won't be staying there again. It is in a good location, lots of stuff nearby. However I would look into other hotels first.

Lizeth [front desk] Isabel & Yessenia [Breakfast] and Mary [Housekeeping] went above & beyond CONGRATULATIONS

The room was nice and breakfast was decent.

Nice

Noticed at least one of four bed pillows smelled like previous customer. Luckily, I had another to choose from. Husband mentioned his pillows were too soft. Staff friendly & helpful. Thank you!

Wonderful stay!

The pool and the breakfast were good. When we arrived one of our sinks was clogged. They unclogged it but the drains smelled the rest of the time we were there. We had to put shower gel in the 2 sinks every time we came back to the room to kill the smell.

Awesome stay!

Beautiful property, super-comfy bed