The hotel is very tired looking. Breakfast was poor and needs more organising; bread not filled, no glasses available, food not available although 30 mins till breakfast ended. Gym facilities and pool was good as well as the bar and its menu. Overall a nice located hotel but needs some updating.

Beautiful place, nice room with good bathroom, beds were firm. View from the family room of the river was nice. Good place to access Windemere from also.

Room good size but needed but of maintenance. Marks on walls, wallpaper coming off. A bit dated but comfortable bed. Bath had 2 long hairs in it but otherwise clean. Car park small and managed to get last space. Saw 2 other cars come in but no spaces left. Also sign saying non residents could park for a fee? Do not think this should be allowed given size of car park. Must be difficult for guests with children and luggage if they can't get a space.

Rooms were decent in size. The view was amazing. Breakfast was also decent, however less options for vegetarians. Overall it was a quite relaxing stay.

Really enjoyed our stay. Staff vey helpful, especially on reception. Our rooms were very clean and spacious, with comfy beds and views over the river. Very centrally located hotel with parking.

Really nice breakfast especially sausages and helpful staff Location really good and facilities good and slept well

Easy check in and car park okay if spaces a little tight.Room okay if a little tired and no charging points for mobiles etc. Breakfast good and gym and swimming pool area okay changing rooms cramped and have to walk through the gym to the pool? Bar drinks as with most hotels too expensive and they wonder why people go out to eat and drink

Really nice hotel and facilities.

Hotel more basic than expected with some cracks visible in various places. Bed comfy but walls thin.

Awful start to our stay. Firstly, the second carpark has zero signage, majority were reserved by other companies, and has a really tight entrance, no instructions on website inc FAQs, and very limited on email confirmation. Stressful start became more so when getting to the hotel. The person checking us in couldn't care less that we were there. Insisted that we decide what time we want breakfast, faqs on site say nothing about having to know in advance when you might be up and hungry, and the letter we received after checking in said they only need to know by 10pm, yet we were told she needed to know immediately, and rushed us along as though she had a qeueu behind with no one waiting. Just felt really unwelcome. Getting to the room meant dragging case up 7/8 steps, they had a lift but you had to go up or down stairs to get to it. Got to the room, there were wine stains and crumbs on tables, what we were hoping was just spilt sugar on a bedside table and stains on the lampshades above the beds. Nice relaxing bath after a stressful start? Nope, no bath plug. Beds were comfy enough, if not smaller than we are used to in a hotel, and pillows felt a bit flat. Asked to speak to manager about all of the above the next day, she apologised but didn't empathise or agree that those things were not acceptable, just sat, nodded, then apologised before going on with her day. The positives? The location is alright, the view from the window over the river was lovely, and most other staff ok

4 night break meeting up with friends. The staff were all friendly and proactively helpful. We did not use the spa, but parking was okay and the two 22kW EV chargers a welcome bonus. Location was perfect for town centre. Weather was wet for much of the time but we found plenty to do within a reasonable distance. Would happily stay here again.

Great room, excellent bed & bedding. Bathroom well equipped with plenty of hot water. Parking was included & close by. Staff very welcoming & accommodating. Lovely evening meal in the restaurant. Our steaks were cooked to perfection & the whole meal delicious. Only thing to let the hotel down was breakfast. Breakfast buffet was dry; the bacon was hard & fried eggs rubbery. The pot of tea was awful, which was a surprise at tea bags in bedroom were delicious. It was bad tea & doesn’t seem to have been made with boiling water. We would gladly return despite the tea !

No atmosphere in the bar and very expensive drinks. Breakfast was just average - minimum choice and hot food luke warm

Nice hotel centrally located.

Excellent location, secure parking, ev charging point. Good breakfast.

Clean central all was good.

We have a lovely stay. Our family room was clean with nice river view.

Lovely large size room overlooking the river and bridge Very helpful staff -esp Harry Looking forward to staying again

Run down rooms, small TV

Debbie at reception is really kind and helpful. The rooms are spacious and clean. Pool/Spa facilities are a nice addition. Good location close to the shops.