Traveller Reviews Holiday Inn Express SHREWSBURY by IHG
Number of reviews per page
20
20
40
40
Top reviews
Scott
8.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Have stayed here a few times and always clean, staff helpful
Daisy
4.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Booking not on the system, resolved after a while. Room was ok but over whelming mouldy smell. Patch of mould and damp carpet in the room. Breakfast toast and cereals were ok cooked wasn't the best
JENNIFER
Family
8.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
STAFF POLITE AND HELPFUL.
GOOD BREAKFAST, HOT AND GOOD CHOICE OF FOOD
EVENING MEAL HOT AND TASTFUL
FIRE ALARM SOUNDED AT 3AM AND WE WERE THE ONLY PEOPLE WHO RESPONDED...VERY HELPFUL STAFF WHO SAID IT WAS A FALSE ALARM.
Stuart
with Partner
6.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Basic and simple hotel, could do with some maintenance work and staff should clean above eye level (there are lots of cobwebs).
Ensley
8.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Good, clean place to stay
Carol
with Friends
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Air con great. Breakfast very good. Ideal spot for tourng area.
Brian
8.0
/10
Reviewed 16 week(s) ago
Hotels.com verified review
Very good
Russell
Friends and Family Family
2.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
Very poor experience. We were first given a key to an occupied room, then moved to a room that smelled strongly of wet dog. Staff admitted the hotel was overbooked and they were relying on no-shows. We did not stay and had to find alternative accommodation.
Richard
4.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Staff difficult, bathroom smells of damp, both usb charging points next to the beds broken but no plug alternative next to the bed either
Carl
10.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Fab great stay and great customer service
Alan
with Partner
4.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Breakfast was a shambles, food ran out by 8:30am and no clean plates, cups and cutlery were available. Only one member of staff working in the dining room. Will not be going to this hotel again.
John.
with Partner
8.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
Very busy in breakfast room, so bread needed refilling and no butter available.
Staff were doing their best.
Karen
6.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
Rooms appeared clean enough but bathrooms extremely tired and shower tray and sink etc well overdue for replacing. Very old and marked. Remote control didnt work which is probably just replacement battery required.
jEAN
with Friends
8.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
It was easy to find and well set back from the road so little noise.
Paul
Family
8.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
a
Barney
with Partner
6.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
Room was basic but fine, breakfast was poor - a small selection and not well replenished. I really don’t need housekeeping knocking on my door at 8:30am on a Sunday, which was pointless anyway on the day when I’m checking out.
Michelle
with Partner
4.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Given wrong room number on check-in but key cards for the room we were supposed to be in.
At dinner, provided with out of date menu so meals ordered were not available and had to select something else. One staff member advised cocktails available but they didn't know how to make them. Other staff member advised cocktails not available. Ordered dessert (the first people in the dining room at dinner to do so) and after 45 minutes were advised that what we had selected had "run out" and was therefore not available.
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mark
Friends and Family Family
10.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
Reception desk not always manned. Breakfast superb
Darren
Friends and Family Family
8.0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
The room was clean and quiet, breakfast was good. Happy customer.