Staff were very friendly and helpful.

Friendly staff. Room was clean. Shower leaked. Lights in kitchen/dining went out. AC appeared to work but did not decrease room temperature - temp actually went up.

They've updated a number of rooms and are still working on some but overall it was very good.

Clean room

Always lovely and clean. Restaurant is delicious, private, safe parking and one of free nice places that allows per dosas to stay. The only place we stay when we’re in Saltillo!

We always stay here when driving back and forth from Texas to Guadalajara. The staff is excellent!! The hotel is being renovated and results are very nice. Indoor pool, workout facilities and breakfast are all excellent.

Great place, especially if traveling with a pet!

The staff is always so friendly and helpful.

The heater doesn't work and I found two cockroaches.

The service was great but the food was not

The restaurant hours showed closing at 11pm on Sundays. We arrived after 8 hours of travel at 7:30pm on a Sunday and the kitchen was already closed for dine in and room service! We were told to check uber eats or another app. The location is some diatance to restaurants and if you dont have a car, this is very difficult. The area around the hotel is industrial, so no food options without driving. We stayed here last month as we drove through and the staff was very helpful, the food was superb and this time we were surprised at the "ok" quality of breakfast. Clearly something has changed. Dont know if we will stay here again.

The staff was friendly and accommodating. The room was clean and well supplied. It would be nice to have an in-room coffee maker - we requested one and it was brought to our room. There was plenty of parking and multiple entrances so we were able to park right outside the room.

Clean room efficient

Comfortable dog friendly king room. Nice on site restaurant. Friendly, efficient front desk personel.

My wife and kids had a great time. I was able to pay for the hotel through the app and there were no issues with them checking in and have a safe and secure holiday.

Very dog friendly, great service.

Nice hotel. I was very nice to have secure parking with a security guard at night. I was able to leave things in my car overnight.

Really enjoyed our stay here! The staff in both the hotel and the attached restaurant were amazing: very helpful and professional. The room was very clean, with comfy bed linens and a robust AC system. The hotel is on a busy road, but we were toward the back of the propery and it was very quiet. There were no security concerns, and we were parked very close to our room. Overall, I felt this was a great value for the price.

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HOTEL VIEJO, MUY DESCUIDADO, NOS SIRVIERON COMIDA HECHADA A PERDER, NO LO RECOMENDARIA, LEJOS DE SER UN VERDADERO FOUR POINTS, O CUAL SEA LA CADENA, PARECE QUE HA SIDO ADMINISTRADO POR VARIAS MARCAS...