Hilton Garden Inn West Monroe

Explore Hilton Garden Inn West Monroe
8.0
Very Good
From 979 reviews
Cleanliness

8.2

Room Comfort

8.4

Location

8.8

Service and Facilites

8.6

Traveller Reviews Hilton Garden Inn West Monroe

Number of reviews per page
20
40
Top reviews
Keli
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

There was no ev charging even though the website said there was.
Verified traveler
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The room was so dirty and in disrepair. Bed was uncomfortable and the hallways smelled. Bathroom had gross stuff on the side, a dead spider in the corner on the countertop, and the A/C was literally cracked open. It worked but just kind of highlighted how run down the place is. Staff was nice.
Corrie Johnathon
icon-Business Family
Business Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everything was great! Nice hotel!
Cornelius
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

No comment
Melissa
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

No switch to turn on bathroom fan
L Troy
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

It was close to the event we were attending. Property itself was not an 8/10. I’m not sure why it would be rented in the condition it was in. Very unsatisfactory.
Renee
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

A/C wasn’t the best, flat pillows. We were charged twice for breakfast, once when we made the reservation and again when we went down to eat!!
Dontishia
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Great place to stay.
Jennifer
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Toilet didn’t work and roaches on the wall.
Helen
2.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The smell was so bad. The hallway carpets were so dirty the room had pee in the toilet the desk chair had never been washed or dusted and the mirrors were not clean . Went to dinner and came back to hotel and of course my key didnt work. I will never stay at a hilton and couldnt do nothing because i had booked third party
Anndrea
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

the property was close to restaurants and other amenities. Since it was a Hilton, I would have assumed the building and rooms would have been in better condition. It could use an update. Other wise it was fine.
Cory
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Bath tub was filthy and stained
Denise
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

This was horrible! We’ve stayed at a number of Hilton Garden Inns and have had great experiences. This one however was dirty and falling apart. The water was brown (which the staff said was because of the city?), so had to use bottled water to brush our teeth. The plumbing was bad and it took a long time to get hot water, dirty furniture and carpets in the hallway and room, air conditioning broken in the lobby, monument sign in front of the property was laying on the ground, rusty tub, heavy “skunk weed” smell in the hallway and the bar and restaurant were sub-par as compared to other Hilton Garden Inns. I should have paid more attention to the previous reviews. I would not recommend the hotel at all, in fact Hilton should close this location!
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Crystal
2.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Toilet didn’t work, water came out of the faucet yellow, front desk staff was rude. Laundry facilities did not work, and a dog in the room next to me barked the entire time I was there. Hands down worst Hilton I have ever been to.
Cheryl
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

closeness to the interstate, rusty bath tubes
Melissa
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Staff was nice. Room was dirty. Shower had mildew/mold. Towels had a funny, not clean, smell.
Shelton
icon-Business and Leisure Family
Business and Leisure Family
2.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

This property should not be operating in the current condition of the building. Leaky HVAC, bugs falling out of the vents on to beds, rusted showers, poor quality control & maintenance, pee stains on the mattresses with no zipper covers, stained linens, musty, moist air in the rooms, broken A/C, NO TOWELS OR WASHCLOTHS... the list just kept growing. This needs to be shut down for renovation. It is a disgrace to the Hilton brand.
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Marilyn
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The bath water was brown. One elevator was broken. Shower head was leaking. Dog was barking.
Wesley
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

Nice friendly staff , close to everything
Girishwar Arumugham
icon-Business
Business
8.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The property is old and can use an upgrade . The carpets are really dirty , for the money that they are charging. The staff are super nice . Safe and Easy access to highways .
Number of reviews per page
20
40