Looks ok from the outside, lobby is really nice and the staff were friendly and attentive, unfortunately the rest of the hotel just doesn’t meet the same standard. The place is old and tired and is in desperate need of a renovation, dirty stained carpets, paper thin walls, creaking floors, peeling paint in the room you name it. Did I mention it’s like a favela in Brazil, it’s like a maze challenge to find your room. Mercure hotels used to be premium, clearly not anymore. I won’t be returning

Clean would have been flash back in the day overall was sufficient for me 👍

Room 32. The toilet seat was loose and the bathroom fan was not functioning. It would be good to see these faults repaired. The House staff should also be made aware to report faults.

It’s a great shame that a lovely heritage hotel does not get the respect it deserves. My room was not satisfactorily cleaned as housekeeper left beds poorly made, carpet not vacumed and did not replace used glasses. Shower was mouldy and window sills and skirting boards dirty and dusty.

Shower terrible - boiling hot to cold in seconds

Old school charm, clean and brilliant value for money. Would stay again.

Had no time for breakfast

Clean spacious quiet room.

Reception staff member was lovely! Location is perfect 👌 The room was comfortable. Probably could have some plates & cutlery, however there is a cafe on hand too!

Clean big rooms, staff were so friendly and welcoming.. close to the Murray River and cafes, restaurants, shops. My girls loved the pool. We enjoyed our stay.

Great stay !

Rooms are starting to age now.

Great amenities for a hotel with long history.

Bit worse for wear and the room quality is really in consistent. Ive stayed here before and had really new tidy rooms but this time the room i had was really run down. I dont think this accomidation is worth the price...

Old and a bit dingie

Very good location

It was good for one night

Good location and great access to shops

👍

The Grand is a grand hotel in the old world terms of grand. We had a very enjoyable stay. Highly recommended.