Overall Ratings & Reviews Campanile PRIME Krakow Old Town

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The property was well located for the old town. Rooms were large, bed comfy, quiet.

Weak AC.

The location is amazing. Right at the heart of old town and easy access to the main train station. Room is updated.

great position great hotel

The hotel has a renovation going on and they should have been closed for guests. The noise of drilling and hammering went on from 8am to after 6pm every day. We were promised that the noise would stop at 4pm but the workers totally ignored this. We paid good money for the stay and with all the works going on they should have been more accommodating for the guests

Stayed here before. It is in the process of being renovated. Apart from the early banging every thing was fine. The new rooms are beautiful and comfortably. Would recommend

Experienced traveler... I've stayed in this hotel many times over the years. Cheap, great location and all I need. This time though there was major building work inside the hotel from 8am. Not great when my flight only landed at 1am and I checked-in at 2am. Also for the first time ever I have had blood stained bed sheets on my arrival. Before traveling I emailed the hotel twice. Once to say I would be arriving at 2am and once for a room request. I got no reply. Usually they always reply. Traveling for work all I really want is a nights sleep in clean conditions. I got neither. Disappointing and I checked out early for a different hotel. Unfortunately I don't think I will be back.

Very pleasant stay

Very nice staff at reception. Also accomodated a request to change dates of stay, despite my booking being non-refundable. This was very helpful and I appreciated it. Hotel very central. Only thing I would have liked would have been a safety deposit box in room. Pleasant stay though. Would book again. Thanks again to lovely staff. :)

Great stay with clean rooms, friendly staff and a good breakfast bar.

Location..very friendly hotel for one night stay

Rooms not warm enough for time of year heater in the bathroom was on a timer which was no where long enough to heat the bathroom before it went off

Nice place

The hotel is located at a great location and everything of highlight in krakow just steps away. It’s very near to the public transport. Rooms are big, quiet and cozy. Only thing I didn’t like much was how outdated rooms were. They do need a refresh and the Aircon had a bad static sound that kept going (which wasn’t a problem for me but could be for someone who cannot sleep to such noise)

Very limited amenities at the Hotel, Bsr times fluctuates. Breakfast while pleantyful is the same every day. Awful smell in Lifts some staff need a course in Customer service, no USB plugs in rooms or lobby.

Good staff and overall hotel was okay but toilet didnt flush properly and there was a horrible smell in the room and bathroom

Weronika and Arckie are very efficient and kind employees.

Very convenient location, walking distance to most of the tourist spots. Highly recommended!

Hotel was close to the Old Town Main Square. Staff were friendly and helpful. Breakfast was satisfactory. Not sure the air con was working, and towels were thin. Room was comfortable. Close to the train station for the airport. .