Keswan and the team here were not helpful at all in my booking. Highly recommend avoiding the headache of staying here. Refused to help me in altering my booking at all, even though I contacted them 5 minutes after making my booking (which was two weeks out...) Very unprofessional resort. Will not be coming back. Disappointing.

The pictures online do not give Mangia Brucoli justice. It is more beautiful in person. Our room had Mt. Etna views that were breathtaking. We had breakfast included and wow it’s amazing. We visited the adult , kids pool and the beach. All were great. Ate in town (Brucoli) and had delicious meals. Strong recommendation!!!

Nice location, very friendly staff, Breakfast was especially good

Beyond my expectations. Beautiful resort with amazing views. Friendly staff. Breakfast buffet outstanding with so many options.

Gorgeous setting, relaxing vibe, beautiful pool, great service

Lovely

Everything was clean and well taken care of. The staff there was lovely, there just weren’t enough of them! It was clear it was just after high season.

This is a gorgeous resort hotel that has excellent service, beautiful location. The pool is next level gorgeous next to sea. Good dining. Excellent staff and concierge can book day trips. Just note that beach access is too rocky to swim. There are many stairs all around so hotel is not accessible. Also not much near by. Highly recommend. Very romantic destination. Great honeymoon location. Very happy with our stay. Thank you!

Beautiful property with lovely pool and ladders into the sea. Staff very friendly & great dining options. Very peaceful resort with lovely views of Etna from the sea shore.

We made a last minute booking for our family at this hotel. The location was superb as was the quality of the hotel. The rooms felt very spacious and private, there was a great kids pool as well as a huge main pool and even a lovely seaside terrace with access to the ocean. The staff were incredibly attentive and helpful - they would do everything possible to help with our every request BUT there were not enough staff - particularly at the breakfast buffet. The staff were so overwhelmed and could not keep up with the demand which meant it could be hard to find a clean table, a plate or even sometimes food. There was also no children’s menu for dinners and the dinner service was late by UK kids standards. We have fussy eaters which meant this was very difficult for us to navigate. Again the staff were so great - always trying to help us. Food wise for the adults it was fabulous - we absolutely loved the Japanese restaurant right on the waters edge. It’s been an incredible holiday and I would highly recommend for families.

The property is awesome but could use a little attention to detail. Upon greeting it would be nice to learn of the properties amenities (I.e. tennis courts with lessons available). Which restaurants are open when, and some visitor conveniences would be nice - snorkel gear, tennis rackets. The toilets by the beach should be checked regularly for cleanliness.

ChatGPT You said: Write to brucoli mangia hotel manager . Explain the check in was not good . The people tried to give us a room whoch was not what we booked as the porter told my partner. Then the receptionchanged the room. When I joined on Monday 28th when I joined my partner the room was clean but every day the room was not cleaned well. I took video. I called reception everyday to ask to send someone to change the sheets . The sheets where getting so dirty every day . You literally could see dots every morning but it was not changed . I took a video that the hair is everywhere . The cleaners were not cleaning the floor. Also not the floor of the shower . I have to say I stayed in diffrebt countries . The sky lounge of Mirage hotel in vegas . Its 5 star . Your hotel cleaning system definitely 2 star not suitable for some one like me who pays to stay in a clean area. The hairdryer was not working I asked for new one never recived . I asked for wine bottle opener from reception .I called them back after1 hour and they brought it after 1.30 hours. When we wanted to checkout asked for porter at 10.40 they did not sent until 11.35 I went to the reception and said we have to catch flight . Reception did not even apologised . So I have to say I did not get what I paid for . Therefore requesting a compensation or I have to open dispute. ChatGPT said: Here’s a polished and professional draft of your complaint letter to Brucoli Mangia Hotel management: Subject: Complaint Rega

Beautiful property, lovely room ,amazing view of etna. restaurants were only meh and disappointing. But excellent restaurants to be found in ortigia and catania

Beautiful resort with plenty to do. We had glorious weather and lived the pool areas and multiple access to the sea. Gym was great and we enjoyed all the dining options. We opted to to the wine tasting which was great - met some lovely people and the staff were great.

Everything is good

Overall a bit disappointing. The lounge chair area on the beach, which was something that was a deciding factor for us, wasn't even open. Also, the natural swimming pool area was very dirty with floating trash and trash around that beach area (with the lounge cushions). There was a concert doing sound checks all afternoon which was very disruptive when we came to relax. Also our tv and hair dryer was broken. The wait staff at the pool were unhelpful and not attentive.

an unique site, beautiful landscape, view of the Etna and the sea all around, many private sitting to admire nature

Positives: - reception staff are extremely welcoming and helpful - the main pool is great - variety of food options at dinner buffet Negatives: - breakfast / dinner / poolside service is terrible, inefficient and chaotic (tables not cleared, food not replenished, no knives and forks etc) - management issue not the fault of any of the servers - generally quite dated look to the resort - rooms are too dark - no water to shower one evening - overpriced

The resort has an array of facilities – pools, basketball and soccer courts, restaurant and spa. They also have a fair amount of dining options. The front desk staff were very helpful and kind. Georgia helped me find a local osteopath to treat a recurring back issue, which helped. I do think the house keeping of the rooms need to pay more attention to details – my room wasn’t swept properly and the bathroom has hair from the previous guest.

Great hotel once you get to property. Not the best area around it, over ran and dirty, but property other than beach is nice. Restaurant was great! Beds are very comfortable.