Beautiful experience!

The best hotel Ive been in my life. Dream holiday destination!

Check-in: 3/5 - mediocre, specified twin beds and noted in special request but given a double bed. Front desk staff rectified this upon us showing the booking confirmation. Check out: 4/5 - checked bill was charged for another room’s item, front desk took it off bill. Would check bill before paying. Dining experience: 1/5 - Disappointing. Evening/night staff were unpleasant, not welcoming and dismissive. - Gentleman that took our order was very dismissive, didn’t wait for us to finish our order and walked off. - Long wait for food to arrive. - Our second dinning experience, order was incorrect bc again the same gentlemen waiter did not wait for us to finish ordering. Room & service: 2/5 - Large room - For the entire stay we had no cleaning service. - The fridge was not replenished with drinks or water. - No drinking glasses in room. - Washroom toilet seat was smaller than the toilet base. - Washroom had mold and smelt like sewer. We had to request airfreshener as the smell was unbearable. Location - 2/5 - not convenient to other restaurants or town, car required. - taxi service is minimal and expensive. Pro: Villa does have infinity pool and the scenery is nice.

The breakfast could be better, but otherwise nice stay. Restaurant is actually really good, but somehow the breakfast was not good at all. Some of the staff had attitude, but we were able to manage. Love the views, the pool, and walks around the hotel.

This hotel is in the middle of paradise. It was a little hard to get too as the associated town is quite small. Especially since the hotel would not answer the phone. Very nice pool and property. Wifi was reliable.

This stay was magical. From the time we entered until we left we were treated very well. The room, the views, the fabulous restaurant and service-fabulous.

Service food and room was all amazing. We will be back!!

Beautiful hotels and gorgeous views of Tuscany . Really enjoyed visits here

Old hotel in a lovely location. Staff were ok (polite but not what I'd expect for a 4/5 star). Nothing to complain about per se but expected more. Spa is nice but lack of language made for problems with massage (our fault in assumption but we ended up with only 45 minutes for a paid hour massage. Food good rather than great, AC functional - just. BUT enjoyed the stay.

Really pleasant stay with the whole family.

The hotel is located in a very nice area and the view is beautiful. The service was great

Amazing place to stay. Very comfortable and relaxing place. Rooms are on the smaller side but very comfortable. Wifi is not free as it says on some of the room information.

We stayed for two night stay. Impreesive grounds, quite atmosphere , excellent food and friendly services.

Overall a quite nice-looking hotel, unfortunately the either grumpy or 'just not caring' service from front desk let's the overall experience down. Wifi was a constant headache (sometimes working, then not..), and nobody really tried to address it, rather find excuses (even the "clouds" where blamed.....)

Beautiful hotel in a beautiful but remote area. The rooms could do with some extra scrubbing and air freshener.

This was a nice hotel and kept clean however the staff was very rude it was not located close to the train station and taxis were very expensive. If I stayed in the area again I would stay at a hotel that is a lot closer and the same price ...

Mz husband and i really recommend this resort. everzthing was perfect, nice view etc.

The rooms and views were lovely! Upon arrival, it was not the best welcome we received while in Italy. Service at the restaurant was slow at both dinner and breakfast. They do make tasty cappuccinos though.

If you are looking for anything close to 5 star or even 3 then this is not the place for you. Although the scenery is beautiful that's where your excitement will end!!! You drive up to br greeted by friendly staff and a concierge plus someone to take you and your bags to your room, think again!!!!!!!! No porter, drag your own bags, want a drink or snack in the afternoon, not possible and should you want enough light to shave or in my wife's case put on makeup, wrong yet again!!!! This third rate property is NOT what it seems to be. Also should you not want to hear my words and still go, DO NOT take a package that includes food. Breakfast is mediocre and dinner average at best. Guess what, most certainly would not return and please please heed my words. If anyone has seen the british series FAulty Towers then you gave arrived italian style when you check in here and at a cost!!!!!!!!!

the hotel is a resort hotel located in a beautiful area of Tuscany, about a 25 minute drive from Florence. the hotel is very luxurious, our classic room was well appointed and clean My wife used the spa facility for a massage Breakfast was very good.