I’ve stayed here before, but after this experience, I never will again. I had a technical issue where my same-day booking was duplicated. Despite the hotel being half-empty, management was completely unhelpful and insisted on charging me twice. The lack of hospitality was topped off by a dirty room; finding a previous guest’s laundry is unacceptable for any hotel. The manager was rude and showed no interest in resolving the situation. Save your money and stay somewhere where they actually value their guests.

I’ve stayed here before, but after this experience, I never will again. I had a technical issue where my same-day booking was duplicated. Despite the hotel being half-empty, management was completely unhelpful and insisted on charging me twice. The lack of hospitality was topped off by a dirty room; finding a previous guest’s laundry is unacceptable for any hotel. The manager was rude and showed no interest in resolving the situation. Save your money and stay somewhere where they actually value their guests.

I’ve stayed here before, but after this experience, I never will again. I had a technical issue where my same-day booking was duplicated. Despite the hotel being half-empty, management was completely unhelpful and insisted on charging me twice. The lack of hospitality was topped off by a dirty room; finding a previous guest’s laundry is unacceptable for any hotel. The manager was rude and showed no interest in resolving the situation. Save your money and stay somewhere where they actually value their guests.

Staff was amazing. Really nice have room available when arrived (earlier than check in). The cleanining conditions should be improved

X

Baño sucio, hotel deteriorado

Staff, amenities and location

Very clean

Very clean

Great staff

Great location to stay in Monterrey. Location is convenient and it feels safe. There’s several restaurants and stores walking distance which was very convenient.

😍

Great staff and clean rooms

Me encantó todo los huevito menudo la fruta

Excelent choice for the price

I liked the smell overal

All good

Clean and spacious room!

Great Staff and great location

Food was delicious