Overall Ratings & Reviews Hampton Inn and Suites Grand Rapids-Airport 28th St

It was great

.

Nice

We had a room with 1 king bed. Not enough pillows, not enough towels. For 4 people!!!

We had a great room, very spacious, nice amenities. Would highly recommend

Address was on a main street but actual property was behind parking lot of a Target and could not be seen from the road.

Room was clean and spacious. Service was exceptional.

I thought we had 2 queen beds when purchased but only one queen with a pullout couch bed.

We came here for a family get-together-3 rooms, 3 seniors and 1 family with kids. Everyone was happy. We got to the breakfast buffet about a half hour before it ended and it was pretty picked over. Yogurt was gone and fruit too, but they did replace those. Breakfast was certainly sufficient with sausage, eggs, and potatoes. But the staff was wonderful, the entire facility was super clean and I liked the decor- very simple (sort of a Swedish vibe). We will stay here next time we come back. One important note: our GPS took us to the Target parking lot, but once there, stay to your left and follow the road around and up to your left for the hotel. It’s off the beaten path which makes it peaceful and quiet.

Love the Jr Suites where we always stay as they have lots of space. They are located on 1st floor Rooms 101 - 104 they may be the same location on higher floors. We like first floor as they are right next to the parking lot

The pillows had a smell to them and the breakfast was not very good

Great experience. Very nice, clean facilities.

Nice area and hotel. Had very pleasant weekend stay, comfortable beds, quiet air conditioning, breakfast was average.

It started out good, but then their were kids running the halls, but that did stop a little after 10pm. I did find a couple of little black bugs in the bathroom which didn't make me feel very good.

Check in was easy and staff was very nice

Nice clean hotel. Friendly staff.

The main issue we had was that the blinds in the bedroom (Rm 117) were broken. They were stuck in an open position so open all night with the parking light glaring in the room all night. The second night I had to manually try to unroll them the best I could. The other issue are that the pillows were terrible. I used two pillows and they were completely flat with no support. No excuse for crappy pillows. Not an item to go cheap on.

Blinking main light in entrance of hotel room, toilet seat up like a man had used it and urine on the seat, water from shower flooded bathroom drain not working, internet NOT working...very unlike hamptons

I got stuck in Michigan for two days due to weather at my destination. I made last minute reservations here. The whole staff was professional and extremely hospitable during my stay. They went out of their way to help. Hotel is in a quiet location and within walking distance of stores and restaurants. I would recommend if you need a place close to airport.

Very nice. Friendly offered free water when we got there. Thought that was plain or nice