Good location good hotel facilities

Great stay with great views. Breakfast is excellent!

Very underwhelming service. Not able to change 2 weeks ahead of the stay date. I made booking on a wrong day via Expedia portal. The date defaulted on a portal two weeks ahead. I have noticed my error as soon as I received email confirmation and the staff wouldn’t answer my calls nor messages to change the booking, even though it was 2-weeks ahead. Shocking service in a good looking hotel.

Very bad.. I rate the hotel one star.. The reception is very bad and the treatment of the staff is very bad. And the room is small.

It was a really nice experience to stay here. Just a step away from the sea, with nice view from the window. Rooms are newly renowated and really clean.Breakfast was really good and fresh. Good coffee. Bad condition of the building outisde and for the swimming pool. No "additional points" unfortunatelly. Just to sleep and eat rather not spending and enjoying long time there.

Perfect location, suberb view, clean hotel and lots to do in the area.

Everything was clean, staff was friendly, could not have been better.

Wszystko bylo super tylko wlaczenie tv troche skomplikowane.

Tasty and fresh breakfast, friendly staff (front and back office), recently refurbished hotel but missing my bathtub! slightly smaller rooms than in the past, but no problem. Kids' play room - enjoyed by my son (table tennis was fun!). Perfect sea location, too. Recommended.

Missed the vanity bag in the bathroom, otherwise great experience

the location is perfect, hotel is undergoing a renovation hence it might be a little dusty however the room we stayed in was freshly renovated since it's a near-sea location there was a lot of sand on the floor and when we asked for cleaning services we were told to clean ourselves with a broom and dustpan that was not even in the room (at the check-in we were told we can ask for cleaning/towels when needed as this is on demand service during covid which turn out not to be true when we actually needed this service) I am disappointed with the reception in general as our flush stopped working the first evening and when i called the reception at 10 PM their only comment was - sorry, technician comes back at 8 am we cannot do anything now... I did ask for room change and only after some argument we were offered the same room with sea view (after no offer receptionist offered us a standard room with no view and then magically found available room with the view after I refused to change room for lower standard) This is not a service I expect for such a price.

Clean rooms, friendly staff, 2 min to the beach, walking distance to Sopot Molo

Breakfast had a really good choice and quality. Room had very comfortable beds good size and tv. Very near the beach and good transport links.

Newly refurbished rooms. Pleasant and helpful staff. Good facilities. Good for a beach holiday. Around 30 minutes from the centre of Gdansk and Gdynia

Close to the promenade and beach. Good breakfast. Friendly staff.

The floor I was staying on was undergoing renovation, the carpets in the hallway were dirty, and whilst the room was nice and clean the communal areas were not the best...there was no real restaurant other than a small section by the bar which wasn't always manned. The breakfast was not good either...apart from the person who welcomed me on reception the staff were not friendly. I will not be going back. I expected more from the Novotel.

The lady on reception , I believe her name was Daria (sorry if I've spelt it wrong) was absolutely amazing , so helpful and freindly you couldn't ask for better, she helped translate for us , made phone call on our behalf (to find out if our pizza was enroute from a takeaway) . Sorted out our brekfast issue , generally an asset to the hotel. The rooms were clean and beds extremely comfy. The hotel is practically on the beach just walk through hotel gardens and straight out to a beautiful beach .

The cleaning staff was brilliant. Counter staff... it depends who was working. I got a room next to some refurbishment works in the old part even as I paid almost €500 for a single room and 1 week stay. They didn't want to sort it out saying I should ring Expedia! What a joke! only the last day of my stay I've got a free breakfast as I was able to speak to a supervisor/manager. Another thing is the pool. I choose the Novotel as they have a pool but it wasn't mentioned, the pool is also to be used by people from the outside. The pool is very small and always full. I didn't get a chance to use it even once. The gym was ok.

Great hotel and staff with a nice park and gym. Very clean.

Nice hotel walkable to see and Sopot, close to Ergo Arena