The room was VERY small, more like a single room than a double. The bed was extremely uncomfortable, 1 tiny pillow,more the size of a cushion than a pillow. The bathroom needed a deep clean, the shower kept going cold and for the 5 days that we were there, our room didn't get cleaned once, even when we had left the sign on the door asking for our room to be serviced, so much so that one morning the hoover was left outside another room, so we borrowed it for 5 minutes whilst we hoovered our own room.
The lady on reception that initially checked us in did not look up from what she was doing when we first entered reception and after standing there for a minute or so, she then, again without looking at us, raised her finger to indicate that she would be a moment, she was helpful when she gave us her attention but I felt that her initial greeting was a little unprofessional.
The breakfast was chaotic and woefully understaffed, we only ate in the actual restaurant once in 5 days, the rest of the days we had to go upstairs into their overflow breakfast room. This entailed carrying your breakfast plate of food, cup of coffee, glass of juice, cuttlery etc up a flight of stairs,,,would maybe be an idea to have a stash of cuttlery etc in the room upstairs to save the 2 journeys up and down the stairs.
The area of Riga is stunning, the hotel however, not so much, unless we were just unlucky with our room and experience?
