The staff very friendly great location

The staff and in particular Georgia and Kizzy really made a difference. They were the only two serving, cleaning and filling up the breakfast food and were doing all they could to make our breakfast enjoyable. Thank you again and to all the staff.

The staff are friendly and did what they could. We also like the location. Unfortunately, we did not have a fully operational TV, the staff seemed unable to fix the issue and the alternatives provided they didn’t seem to know how to operate. We were also unable to order suitable food items after 9pm that were ok for my husband and I to eat, as we deal with an eating disorder. The hotel was always our preferred hotel in the area but this is the second year in a row where the services were below the standard we expect for the price that we pay. On a busy weekend such as Brighton Pride, where rates are cleverly inflated which feels quite discriminatory to the LGBTQ community, for half of them not to be available AGAIN has really made us change our mind of this hotel and we will no longer be choosing to stay here.

The Hotel felt under staffed, but what staff were there were very helpful and attentive. Room felt like an upmarket Travel lodge. I travel a lot with work and pleasure however it is starting to feel like Malmaison are investing less in their hotels.

The room was clean and comfortable. The staff were friendly didn't come across any negative with the staff. You have a choice of food to choose from just outside the hotel. I enjoyed the breakfast, especially the hot section you can place your own choice on menu, My husband and I really enjoyed it, we are used to much bigger in space but the room option was fully booked. But overall the stay was very satisfactory.

Good location.

Love this hotel and have stayed quite a few times. The patio/balcony furniture need updating, but will definitely stay again as we love the area around the Marina.

Great location, would recommend a room with a balcony.

Room had not been cleaned properly makeup residue on the back of bathroom door and on supplies in the bathroom

Basic hotel, with very small room. Staff were very helpful and friendly but this hotel is not up to same standards as other Malmaisons we have stayed at, which considering the cost, represents very poor value for money.

Great position

I didn’t like the noise from the Marina bars outside

The service in the restaurant for lunch and breakfast was terrible

First rate location and experience. Great hot breakfast choices but no cold buffet (only fruit and pastries). Curious that pre-authorisation was actually debited (awaiting refund).

Lovely property right on the marina, friendly staff, clean and well appointed.

I am still far too upset to write my review to both the CEO and Expedia, but once I do you’ll be aware. My Birthday week started appallingly due to my horrendous time spent at Malmaison. I would like a partial refund.

The staff where fantastic and very helpful, not impressed with the breakfast the cooked breakfast was horibble the poached eggs tasted weird.

Room was clean & lovely view from the balcony.

We really enjoyed staying here for a couple of nights. All of the staff we met were friendly and helpful. We had lunch at the Japanese restaurant and drinks in the bar, both of which were good. The facilities in our room were very good. However, I did notice that the decorative cushion on the bed was rather dirty and marked. We enjoyed having use of the shared outside terrace but felt that the outside of the property was in need of refurbishment.

A fantastic hotel on the Marina, near all the amenities.Very clean, with professional and courteous staff.Wouldn’t hesitate to stay there again.