Didn’t use Spa

Whilst room was very clean, it was quite basic, far from the 'luxury' that the listing would suggest. It was a standard room but I would have at least expected a modern bathroom. Spa facilities were very poor, the general concept of the layout was ok and it was in an average state of repair, but considering we were charged a fairly hefty £20 surcharge per person, to then find it absolutely packed with people (we counted 23 in total) was really unpleasant. We ended up just leaving after a few minutes. Reception were kind enough to refund our surcharge without any hassle. The value for money is reasonable but considering that the place we have decided to stay for the next couple of nights is broadly the same price with the surcharge, and has beautiful facilities all included, it wasn't great. I came away not necessarily feeling misled, but certainly oversold.

Extremely pleasant staff, so helpful and very polite. The room was clean and comfortable, food is excellent!

Great breakfast & spa very relaxing.

Great hotel thanks

Receptionist was super friendly & helpful 5* Lovely room overlooking the grounds Hotel is in a great location & well equipped super clean Whilst the food was lovely my meal arrived 45minutes after ordering & was wrong. No apology - very poor service.

From start to to end staff were great. Friendly. Helpful . Dinner was great breakfast was great. Spa great. Very relaxing in worth the money

Booked a twin room. Given a double. Shower did not work. Really poor. Avoid

Booked because price was appealing, however unless you book direct, there is a £20pp fee to use the spa facilities which bumps the price up anyway. Room was ok, confortable but very Premier Inn like. Food at dinner was lovely, service at breakfast was terrible. There are other hotels in the area that are much better value for money.

Overpriced. I honestly think this hotel charges so much purely because they have a spa and golf course, the rooms certainly don't reflect the price.

Customer service terrible. Rooms were dated and facilities were two star. Was asked to pay £40 for a swim. That was after paying £200 for a basic room. No Smart TV - unbelievable. Hotel overpriced and over rated.

Excellent service from staff on arrival at reception however when ordering the meals i didnt get what i ordered but it was rectified in a nice way,clean room and breakfast was great.my only issue was the very poor Internet connection which would make me think twice about staying again as couldn't complete work

Was a lovely hotel nice bedroom comfy bed bit disappointed they didn't have shower caps

Nice, smart, comfortable, lots of parking space

Dog barking in one of the rooms at 8.30pm. Fire alarm went off for 30 seconds at 6.30am. Charged my card twice for the room and now I have to wait 5 days for a refund!!!

AMAZING!!! The restaurant team were simply the best. We had our 7 year old grandson with us who has autism, and the staff went well over and above for us. George spoke to him, Keiran the chef came out of the kitchen to see him. Truly exceptional and in his words “the best night ever”. Service goes a long way and this whole team nailed it, even with our annoyingly awkward requests with our meals. We love a night away and I have not experienced service like this for a long time. The management team should be proud of a truly exceptional front of house team, and of course a special mention to Keiran for making it a night to remember.

My husband and i had a lovely stay at the Gailes hotel

All ok

Nice

Welcoming entry with polite staff. Very clean rooms and hotel. Excellent stands