I arrived at the hotel (note the entry to the foyer has 3-4 steps which is tricky if you have large / heavy luggage).
I was greeted by hotel staff that didn't even crack a smile, not a great first impression (or second if you count lugging your bags up the steps without assistance from staff).
Checked into the room, upon opening the door a really bad mouldy smell wafted the room! I straight away opened the window to air it out. I then checked the room's cleanliness (because the smell put me off!) There were dead bugs under the bed, the floor had not been mopped or swept (it was tiled - so an easy task). The bathroom sink was missing the plug / silver piece that sits within the drain, and there was hair in the pipes which I could see! (I feel sick remembering it!) I asked the staff to get the room cleaned to a better standard or change the room.
They said they will clean it. Which they didn't (when I returned later that day). I was here for 2 nights, didn't get any good service, the staff were rude and unhelpful. I had to ask for the room to be cleaned again, specifically the floor (even left a note in Italian and English to the cleaner) until it was cleaned. This hotel made my experience of a beautiful city much less enjoyable - highly advise to pick a great hotel so you can enjoy your experience whilst traveling.