I stay here around once a month and it is a lovely hotel. Only negative is that if it is the lady on check in desk on an evening she has never been there to greet me once and I'm often stood waiting. The young gentleman however always provides a 5 star service

Itll be good to have a kettle in each room because its winter and warm drinks are essential. Chairs in the bar will need upgrading, old and dirty

Two members of the Portal team consistently impress with friendly courteous welcoming conversation on arrival/departure from Joe. Equalled by welcoming open service from Olga managing breakfast.

There were a few cobwebs in the room/bathroom and the shower was very cold. However, all of the staff were kind and welcoming and the pool was very clean with great changing facilities.

The room was spotless, lovely beds and pillows everything was perfect in the room, loved the Elemis products in the bathroom. Dinner was superb I recommend the Burger! Breakfast was cooked to order it was served hot and was so tasty, Claire&Olga looked after us very well, lovely ladies, Alison and the reception team made us very welcome and were very helpful, we will definitely be back!

Room was immaculate, the staff all very helpful and couldn't have done any more for us. We also attended an event there and the organisation was superb.

clean spacious room, friendly staff.

Staff was nice . Won’t be booking a king size bed again as there 2 beds put together and was a cap in the middle of the bed . No jacuzzi so very disappointed in that . Taxi waiting out side which I found handy asked to take us to a pub that was 5 min away and wanted £10 pounds so had to use the car . Won’t be returning to this hotel again.

All as expected, terrific

Staff very friendly, room good size

No fresh water in the room. No coffee maker although there was a kettle. Room out dated and looking tired

Rooms are clean and showers are good, Staff are very friendly and helpful.

Lovely big room, tastefully decorated. Clean room and bathroom. Quality toiletries and very comfy bed. All staff friendly and professional. Would stay again.

Staff were excellent!

The room looked like it was a spare room p

Nice but heard noisy guests from midnight till one in the morning in nearby room. Apart from that ok.

A1 stay

Room was fantastic, Staff are always friendly and helpful! Would highly recommend.

Just back from a lovely weekend celebrating birthday and engagement at the portal golf and spa resort, greeted by two really pleasant and welcoming staff at check in informed us on all useful information regarding hotel, restaurants and spa. The views and grounds around the hotel was Beautiful. Hotel was fully booked but was always easy to get booked in for food the bar had a really pleasant atmosphere about it and all the people stay here was really chatty so great weekend all in all definitely will be back

Very Disappointing Stay – Not a Relaxing Spa Break What was meant to be a peaceful overnight spa break turned into a frustrating experience. The pool was overrun with unsupervised, screaming kids throwing inflatables and even salt, making it impossible to relax. We weren’t given the grey dressing gowns others had — apparently, they’re only for guests having treatments or staying in better rooms, which felt unfair and discriminatory. The room was average, with no soap by the bath, dirty towels, and poor soundproofing. We barely slept due to people shouting outside our room until 2:30am. When reported, reception simply said “OK” with no apology or concern. Definitely not worth the money — we won’t be returning.