All of the staff was very nice, food was great

BATHROOM NEEDS TO BE REMODLE THE BED IS TO BIG FOR THE ROOM. THIS PLACE IS NOT FOR SENIORS NO LIGHT TO OUR WALK WAY TO GET TO THE ROOM FOOD OK SERVICE EXCELLENT

Hermoso lugar , y sus empleados un servicio increible

Amazing location. tranquility and serenity of the peaceful mountain skies

Was very beautiful the place

Everything

Beautiful cabin like rooms with killer views. Lots of activities to enjoy and loved that the meals were included. Overall a quite serene place to rest and relax.

Poor customer services. Problem with hot water access.

amazing place Roberto went above and beyond Highly recommend

I didnt like that it was 3 hours from the airport, cost me $400 usd for transportation. No electrocity in some areas. No heater or ac ( i froze) noone speaks english, so it was a huge communication barrier. Very rough and nearly undriveable road to resort. The walways to rooms, were narrow and uneven. We were susposse to stay 4 days, we checked out after the first night. I took videos and pictures of all of this

In the hotel description there where different descriptions

Amazing property for those who love and appreciate nature. It's a very unique property. We loved every minute of our stay. It's very clean, comfortable bedding, just breathtaking location. Be sure to get a driver from the resort to take you to the hotel as the drive up the hill is not the best. Would definitely go back

Excellent stay

Es un lugar precioso, para descansar, personal muy amable, ideal para pasarla en familia

Loved it going back in July

We liked super charming nature, well landscaped territory, buitifull lake, freindly staff, nice lounge music.

Very beautiful serene property. Excellent service by a wonderful team.

I was very disappointed with our stay at Sierra Lago. It took nearly an hour to drive up to the resort (16k) on a slow-going, bumpy road. None of the staff spoke English which made it very difficult to communicate some of the questions and concerns we had. Our "suite" was a rustic cabin that was in dire need of an update. The toilet did not flush properly, the bath/jacuzzi was absolutely gross and not cleaned, and if you were not careful, you could have fallen off the elevated "loft" bedroom because there were no rails on the steps. As a agile 35 year old, my biggest fear was falling off the elevated bedroom. I would not feel confident at all having my elderly parents stay here as they would break bones or hurt themselves if they fell at all. The room needed so many upgrades. The worst of all was just how dirty and dusty the room was. We began to fill the jacuzzi tub and a brown foam formed where the water line was because of how unused and not clean the inside of the tub was. Outside of each cabin were large bags of towels and supplies just stored against the cabin. A security guard also drove his very noisy dirt bike around the property at midnight one night shining lights around the cabin. The trip wasn't relaxing and, for what we paid, was not worth it!

beautiful property very difficult to get to and road is slightly dangerous through the mountains

The whole place is beautiful.