Overall Ratings & Reviews JW Marriott Hotel Grand Rapids

Our parking wasn’t the best experience. I wish we were told to keep our room key so that we could get out of the parking garage. We had to pay through the hotel for overnight parking, and pay again leaving the parking garage. We’re trying to get that settled.

First time staying here and we were impressed. The room was clean and recently updated. All staff were very friendly and helpful. We are definitely going to stay here again next Tim we are in GR.

Wonderful 10/10.

It was great but over priced.

Structure and amenities are good. We have had our reservations for months ~ staff from check in to housekeeping and its inspection process was failing on the day of our arrival ~ which by the way was 4:00! We checked in ~ they checked us in under the wrong reservation ~ after taking our payment the error was uncovered ~ so two check ins to start ~ were told if there were billing errors we would need to work that out with Expedia ~ who had nothing to do with the check in error. We were left to occupy ourselves in the bar until the staff could inspect our upgraded room. Over an hour later notice of the prepared room comes and we need to claim our keys in another long que. we appreciate the upgrade yet the disappointment at the value and service for the price are totally underwhelming. Having had 2 great recent experiences at Gaylord properties we are contemplating returning to Hyatt!

The room seemed sound proof. Furniture was very nice and artfully decorated.

Nice facility and room, staff is very friendly

Close to concert venue.

Easy

This is a very high end hotel, I splurged on the stay. I did not realize you could not unload your vehicle until in the front of the hotel yourself. The

Great location. Close to many restaurants. Beautiful view. Staff were absolutely amazing and helpful. Very much impressed by all the valet workers. All of them went above and beyond and were as pleasant as could be. Thank you for a nice stay.

Very convenient. Enjoyed our time there. Very clean

Great location, friendly staff, clean comfortable room.

Great property. Highly recommend this. The only issue I had was a faint smell of cigarette smoke in my room. The staff took note of it. It was very apologetic.

Excellent hotel! We enjoy staying here!

Worth the money

Great location! Room was a bit small for the price. Loved the bathroom and toiletries!

Booked a single king but was given a double full or queen. Not enough time to discuss with front desk and try to get a new room had somewhere we had to be. Bed was extremely uncomfortable, very stiff.

Great stay

Room, bar all very nice. Will need to drive for dining selections and shopping but parking was convenient and car was easy to get in and out of parking