Great hotel! Beautiful beach.

I wish the hotel had room service

Hotel sempre muito bem cuidado e limpo. Comidas e bebidas de boa qualidade.

the beach

A

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Beautiful and peaceful place!

Uma ótima experiência. Ficamos na suíte jr em frente ao mar e próx as duas piscinas. Só os restaurantes principais que ficavam longe. Limpeza do quarto foi excepcional, comida gostosa e diversa. O entretenimento muito bom, padrão Cancún. Achei que o tratamento deveria ser mais VIP pelo preço pago. Única critica foi para a troca de talheres. Voltaremos!

Second time in the resort, nice food is offered, good variety. Room is spacious and two swimming pools, being one with warm water. Definitely i will return again

El lugar es correcto, pero las veces que fui anteriormente era perfecto, como que le falta mantenimiento y algo de cariño...

Likes: Lots of space to stretch out. Great value for the money spent. Dislikes: No dehumidifier in room, it stays wet inside. Allowing adults to carry drinks and food into pools. (The pool bar is fine, but when I see a plate of food on the outside of the pool edge and a pina coloda spill into the water by a drunk woman, it made us leave the pool that day.) Please enforce no food and drinks in the pool.

Nice spot , confort, clean and very pleasant, only cons I could find was the baby cart rented by hotel was really low quality and I regret not to have brought my own, as well the star-privillege reserved areas on the beach as kind senseless, as I paid almost 1000 extra to upgrade from Bahia to Selection it doesn't make any sense you have to pay further 2500 to stay in a front beach chair, it looks like hotel is trying to make money pushing charges to guests that are already paying a lot for the stay

Everything was perfect, except the check in and check out. We waited for hours for our room to be ready and when it was ready nobody told us, we were just sitting in the lobby for hours waiting. And for the check out the lady was so rude to us, she made us wait to check out, and she wasn’t doing anything, we just stood around waiting to check out and for her to get the taxi information to let him in to the resort. It’s my first time staying at this iberostar, the property is amazing but the front desk team should be more friendly!!

Very good, the place and the food

Muito bom estadia! Falta apenas a cerveja Heineken

Beautiful property located at the beautiful Praia do Forte Beach. Nice rooms but the food at all Iberostar hotel around the world is mediocre. Drinks were not premium but were OK. Great service and excellent customer service. overall, I had a good stay but I would not return..

The resort was very clean and the customer service was amazing.

The staff was all very nice and helpful - especially those who tried helping us with our language barrier! Our only negative comment is the room smelled terribly musty/moldy and no cleaning could get that out . I had to wash all my clothes that I took even if I hadn’t worn some of them !

Nice resort, good food and drinks, nice pool. Beach not so much. Good measurements against COVID-19. Good shows at night. Overall pleasant stay, i would stay again.

Serviço impecável! Tudo muito limpo. Funcionários prestativos. Ótimas bebidas.