Overall Ratings & Reviews Renaissance® Phoenix Glendale Hotel & Conference Center

Clean

Came for business great stay! Clean and comfortable!

The front desk staff was so pleasant. I was offered a nice balcony room so it was nice sitting out viewing city lights. We were too warm in our room and they had a box fan to our room within 5 minutes. The pool was clean and nicely warm, the grandkids had a lot of fun. We will choose this as our Glendale hotel from now on.

I had eye surgery so I had to take an Uber to the PEO convention. I was unable to drive at night. When I went out to get an Uber to go home they were not allowing cars into the driveway of the hotel so I had to walk a half a mile to get a Uber. I am 80 years old felt very unsafe at in that area pretty disgusted.

A bit disappointed with the room! Very bare bones! Bathroom was nice though…it was more the living room area of the suite

We had an executive suite as we always do when in town. We have stayed with you 3-4 times/year for the past couple of years. Suite #1017. The only phone in the suite was dead, totally inoperative. The bathroom was TINY with only One sink. We NEVER want to stay in this room again.

Every staff member we encountered on our brief stay was so helpful, nice and professional! As a first timer they all made us feel welcomed and comfortable! Thank you Marc Anthony for guiding us even while on your break, we know you didn’t have to but really appreciate you so much! Our room was 918, great view, very clean room! My only small complaint is the coffee maker and the fridge, we aren’t huge coffee drinkers, the time called for it but the appliance was dirty. The mini-fridge ability to finally chill my single bottle of water was mediocre and the entire space around it was very warm.

Great location within walking distance of restaurants etc. Super nice staff. Only complaint would be the bed. Very firm, not luxurious like other hotels.

Friendly Staff and beautiful

I had a nice rest with the comfortable bed. Good quality with food service. I also used the gym and pool.

Beautiful property and great location

Check in was poor. The person said I can't check you in now as the phone is on hold. Then the keys did not work. She said the machine had problems. The coffee pot maker was missing the basket for coffee. The food received was not the order. Parking was hard. They said it was a new process. Not impressed.

Everything was great. All the staff were nice and helpful. The bartender Dan is very good at his job! The 2 things that I wish I had known before booking the room is that there was a $20 per night parking fee as well as a $25 plus tax per night destination fee.

Parking was expensive but it was very convenient

Wifi issues

Great and friendly staff food was good cleaning staff is amazing would recommend

Lovely spot

AC and refrigerator didn't work. Mantinence brought another fridge and that one broke as well. Manager said she would come up and take a look at both and never showed up. Asked just to be moved to another room and they refused and distracted my daughter being able to relax during her dance convention because of having people in and out of the room and AC not working when she comes up to cool off and daughter has special dietary needs and food was ruined in fridge due to 2 fridges not working. Constantly having to wait for people coming up to room or waiting to see if going to be changed to a different room and waiting for calls and texts on what they were going to do and having to be focusing on that instead of enjoying our stay.

I enjoyed my time there

Wonderful