First I'll say this hotel would not have been my first choice. We decided to stay here because our married friends had already booked their stay and it was more convenient for us since we planned on vacationing together. Pros: Check in process was quick and we arrived early and our accommodations were already ready so we were able to go straight to our room. Room was a decent size and we had a beautiful view. Prices for the adult only cabanas ranged from $80 - $30 USD which is very reasonable. Cons: Shower mat for the tub had mold, Ironing board was broken but replaced and air conditioning system wasn't cooling enough though we set it to the lowest temperature. Resort had several specialty restaurants that were impossible to get a reservation for. We downloaded the Oasis App because it would allow for a quicker and easier reservation process however when trying to make a reservation everything was booked. This forced us to seek dinner off the resort which made our trip alil more costly but not regrettable. The "included" restaurants were also very packed to the point that we had to wait on line to be seated (I've never experienced this before). Our friends were doing a timeshare presentation and according to them their room was terrible. They were staying on the other side of the resort. We were on the Sens side and told them to inquire about being put on our side and they were told all the rooms were booked. Both rooms on either side of ours was vacant the entire trip.

Muy bonito el hotel con buenos servicios y una atención excelente

Sin dudas volvería, el personal es muy atento, la habitación muy limpia,

The room is outdated and the staff is not friendly

Reserve para el gran oasis Palm, pero cuando ingrese me mandaron para el THE SENS según que bohemio y muy para adultos pero habían más niños que una guardería corriendo por los pasillos.

This hotel for only Spanish people with kids. No seat at lobby, you have to stay in the line for 30 min to get keys. No balcony, where I have to dry out my sweaming suite? Marble floor every where and same sitting at lobby. No open bar at lobby. Stay away.

Good place for relaxing but the quality is not good and high end

Decent

Rooms are dated and old. AC could not keep up with the heat and humidity. It wasn't to bad but not great. The food and was okay at the buffet, not great. They never changed the menu. The elevator has no AC. Would I stay here again? No.

It was clean and budget friendly.

I didn’t like nothing everything was terrible

The restaurant restrooms need to be cleaned more frequently

Went there with my wife and 3 kids. To much negative to list. Always extra charges for everything. Do your research before bookkmg with this hotel.

Wish it was easier to book reservations at restaurants.

Room was clean

Room bathroom was too small. They should renovate the room and bathroom. No fridge inside the room.

The staff were lovely . My son sprained his ankle while here so it wasn’t the greatest holiday . There needs to be way more food options that are easier to access . Cancun was lovely and I can’t wait to come back ( without kids)

No

Great resort, travelled with young kids and had so much fun. Love to stay again. Thanks

This place shines in its cleanliness but thats about as far as the good service goes the food made me and the family sick and the workers lie to try and get you to agree then dont follow through with any promises wouldnt waiste your time here unless saving money is worth the headache constipation and stomach aches