Amazing and friendly

The air-conditioning was not working and temperature was 45 outside Chech inn have taken so long

They need a renovation on the property. Capert in the stairs all old and dirty, funk smells on the hallways. A/C was not working property in the nigh. Day time was very cold, but in the night was not. Not sure why... Amazing Breakfast Good customer services 👍

For the price we paid, it is below expectations. Bathroom was not in perfect conditions, food is not excellent, tye hallway is cary and smelly…

nothing special, too ordinary for a top class facility

Excellent hotel. Brilliant for families. Check in was a little slow and the air con in the room was weak. Overall though the facilities are spot on with lots for kids to do. Loved the different pools and slides. Room was spacious and very clean. Would recommend highly if travelling with young children.

Liked it all

Very good experience

The hotel wasn’t open!!

Staff were friendly, room was good.

Completely the 5-star experience we wanted. The live music during buffet breakfast and lunch is always nice. The rooms are very large and spacious. The staff are so nice and polite… I loved my stay here and will be back for more.

The customer service on front desk it’s not professional and they do slow and didn’t answer the phone

Avoid at all cost this hotel is absolutely disgusting. Dirty dirty dirty. Was given wrong room it was pointed out but it was so what attitude. We booked a pool view superior double room and was given a dirty out the back room. Hotel was disgracefully dirty

Spa was closed Pool close at 6 pm

Good hotel lacated in good area.

Property was ok needs a refurb staff are not very helpful at reception desk. Half the hotel and facilities were closed.

Good facilities, good sized room and friendly staff. Only gripe was that the floor in the bedroom was not brushed or cleaned throughout the 7 days stay.

At first when we arrived, a very friendly older man from the front desk changed our problematic room for a better one. Food was mediocre, from fresh side only salad, cucumber, tomato and raw bell pepper. If you don't go early, all the food will be mostly out(eaten), and you can see empty buffet plates. Kids who wanted milk for cereal, got it only from coffee machine - and made a queue. Juice was thick(not diluted), personally made omelet tasted amazing. About front desk - No infomation about lunch, dinner, towel rent or room service prices weren't given. When we wanted to order room service (because they left a pamplet for this in the room), the phone in the room didn't work. Then went to front desk to order food (because it as national holiday and city restaurants were closed), a older lady told us that they don't offer us room service. She offered buffet lunch for 250dirham (but we already knew it was 200 actually). Towel rent service didn't speak even one word of english next to the pool. Hotel in general looks amazing and beautiful, many small moroccan style luxurious details and places to take pictures in, but the room (specifically bathroom) quality needs a touch up already. Also, we really missed a water kettle in the room. We would definitely visit again, but recommend for the hotel to print out information pamplets for restaurant and hotel times/prices/services for the customers.

Generally good, but went at peak season extremely busy, the hotel grounds around the hotel are very well maintained. I think the hotel needs a update. I bit worn out tbh. Food is only local cuisine does not cater alternatives. The SPA was closed, which is extremely disappointing

The costumer service was great. The hotel had many great services to offer and was very flexible for our needs. The workers where extremely kind to our needs. The food is good and there is a lot of variety to choose from. The only downside was the key situation. At random times the key would stop working.