Overall Ratings & Reviews Hampton Inn and Suites Westford-Chelmsford

In general, I liked the hotel and the staff was lovely. The carpet in the room felt sticky when walking on it barefoot. I had to call to get the tv to work because it wasn’t plugged in properly in the back. (I had a wiggly baby I couldn’t put down at the time) People made such a mess at breakfast, it would have been nice if someone walked around occasionally to check on the messes at the tables left by others.

Check in was great, staff was friendly and helpful with dinner ideas!

Only have 2 complaints that the bed was very hard and really uncomfortable and the pool was not heated way to cold but other than that the staff was amazing and the breakfast was phenomenal!!

Chair in room very uncomfortable. Although the desk chair was very good but there were 2 of us. Also we didn’t realize the room did not come with a microwave. However, they brought us one to use.

We have been going to Concord to visit our daughter in school for four years, but had always stayed on the Airport side of Concord. Due to the holiday weekend, we wound up at the Hampton in Westford-Chelmsford and now wish we had known about it earlier. To us a hotel is a hotel, but this has a better location if you are looking for some good dining options, (essential/normal) stores and fast food. The room and property were standard Hampton Inn, and breakfast is included (albeit a tad understaffed on busy weekends - had to wait for food often). If we were going back again, we would definitely choose Hampton Inn for the location (and price and included breakfast)... sadly, this was graduation weekend. So... we found this property too late to enjoy again in the future.

Definitely not up to Hilton standards. Hard to find not on main road. Once on the property there was trash in the parking lot. Front desk was extremely short and rude demeanor. Not friendly and welcoming at all. Room was set up the same as others but was smaller and darker. Stains on the carpet and bathroom wall. Definitely needs a remodel. We only stayed one of the two nights booked.

The room was good for our purposes. However, when we arrived there was confusion about our check in status and we were given keys to an already occupied room which was very awkward. We we were reassigned without major problem. However, I can’t tell you how many times we couldn’t get into our room bec of the key system. It was ridiculous how often we went back to the front desk so they could reset them. Very unclear information about that and nothing we tried worked consistently. Trying over and over in a hot hallway wasn’t fun. Woman at the front desk was more interested in my outfits. Very frustrating.

The staff were not helpful when asked for a chair in room. I was directed to take one from dining room. The shower door handles were broken. Shower was out of body wash.

The concierge was very helpful, the room was clean, comfortable and quiet. Great stay!

The propert

Very comfortable and spacious room. Fridge and microwave were extremely helpful, and complimentary breakfast was very good. Super-convenient location--a great exit off Route 495, with a ton of great restaurant and shopping opportunities.

The room itself was fine, though there was zero water pressure in the shower. Bed was comfy. The pool area was absolutely filthy. There was a sopping wet tampon on the floor, a hot cup from the coffee bar was annihilated and used for what looked like spit balls all by the door to get it in. The room was freezing, the water was freezing. Looks like people had been messing with the safety device. Just all around not enjoyable to be in there. The gentleman at the front desk was a gem, and I hope he’s told regularly that he’s wonderful. Breakfast was rough, options were minimal, lots of stuff was out, even at 8:30. The attendant, however, did his absolute best with what he had available. He was great! There’s a sign in the bathroom that states “if you forget comb, toothbrush,…etc. to call the front desk for a complimentary one.” I did, in fact, forget my hairbrush and called for a comb, and was met with confusion. Was told there’s toothbrushes! Haha Overall though, would stay again, but sincerely hope the pool situation is remedied. The tampon really threw me.

There for a tournament at Mills Work. Convenient and a nice easy ride over. Clean and good area for shopping etc.

Very clean. Complimentary breakfast was great! The side of the building where our room was very noisy due to all of the traffic. If we stay again, I would request a room on the other side of the building.

I recommend

This location was a very good stay. Conveniently close to everything you need. Very clean and well kept. It would be good to see a little more breakfast options on the menu, including options for non-meat eaters.

Fantastic staff, clean rooms. Very happy

We couldn't figure out how to operate the shower, but the phone was out of order, so I couldn't reach the front desk. Then in the morning there was no hot water.

It was fine

Reservation could not be located in their system. Staff was cold and rude. Reservation finally located. Spent 30 minutes waiting for them to find me a room on the computer. Said I would receive an upgrade because it was the only rom available. Horrible room. Smell was putrid. Dirty carpet. Slimy doorknobs and light switches. Sheets wouldn't stay on bed. Shower head spray was a light mist. But worst of all the shower door would not slide closed. Noticed it was off the runner. Huge safety hazard.