Stayed here for a birthday retreat for 3 nights with my pregnant wife. Was a very difficult stay.
Initial room was very nice - double bed and what I had paid for.
2nd night / the room smelled of marijuana / weed. Wife was pregnant so I asked for a change of room. Initially the hotel staff said to ‘open the room and wait a while’. I’m glad we didn’t as when I returned later that night to collect something, the whole floor smelt of weed, let alone the room!
- 2nd night Got a room with two single beds (slept separately) and could hear everything downstairs as I think it was an extra room which no one stays in! Bed was absolutely horrendous, the springs made my back ache for a week.
3rd night - Was moved to another double room the day after. The hot water did not work in this room and no alternative was available. Wife and I had to go and shower in another room on a different floor and come back to sleep in this room! This is at 1AM. Absolutely ridiculous.
On the last day I had probably spent about 5 hours packing and moving and speaking to people.
I was promised a two night refund by Toni (the manager for both this and the other Petit Palace hotel). When hotels.com contacted them this was denied. Liars!
On a side note - don’t pay for breakfast. For £15 a person there are some lovely places around. Breakfast was average at best with simple things finishing by 9-9.30am when breakfast lasts till 11am (eg beans or vegetables) with no refills because it’s ‘finished’!