Overall Ratings & Reviews Residence Inn by Marriott Chicago Downtown / River North

Came with our son and granddaughter who were attending a concert. Great staff and location. There is a pizza place right across the street which was great. Breakfast was excellent. We went to the lobby bar one night and had appetizers, rather than trying to find dinner someplace. It was pretty good.

Excellent location central to everything in downtown Chicago I highly recommend this location. Service was great. People weee very friendly and helpful. Easy to ride share to any location. Most city locations were 20 or less.

I love it

The staff was great! But I stayed on the 25th floor. About 6am I kept hearing this thumping sound. I called the front desk 3x. When maintenance came the guy said that I was hearing the elevator go up and down. Unfortunately all the rooms near hear the same. I couldn’t sleep past 630 because of it

I love this hotel it was an amazing experience. Clean breakfast was amazing as well.

Great place for a great time

Truly enjoyed this property. Staff was all-around excellent from desk to breakfast personnel to bartenders! Very welcoming and inviting. Renovated room was very nice!

This property exceeded my expectations. Everything was phenomenal.

A perfect stay

The nice lobbies & the great luxurious rooms.

Great hotel!

Property was nice. There was some wear on furniture in the room, but clean and neat. Conveniently located around everything. Can't wait to return in the summer! It's a perfect stay for warm weather and walking.

Great location that’s convenient/walkable to many areas including Theater District and shopping. A good number and variety of restaurants are in the immediate area. My room (a studio) was comfortable but showing some signs of wear but the overall property and its common areas are very well maintained.

It was beautiful and the service was awesome!! The hosts and the Valet had excellent customer service.

Very nice!

Good bed and pillow. Breakfast was great. Jorge in the dining area was friendly and super helpful.

The hotel was a bit run down.

Burn area in the tv screen, one of the closet doors missing, track damaged, door could fall off any moment. bed was too firm, woke up sore, carpeting in hall worn/wavy, seems like same room we had last time, starting to look a little worn. Location is great, service great, love parking situation.

So far so good!

Great location, lots of restaurants within walking distance.