It is in a very good location and the staff were very helpful.

Very clean, walking distance to the cathedral and the staff is very welcoming.

You should not offer this hotel as an option to atay its shameful

Very well placed for visiting Burgos city center, including the Plaza Mayor and the Cathedral.

Great location, super friendly and helpful staff

Everything was very clean and high class. Friendly receptionist. The only bad thing was the shower which was not very hot

Reminded this now old traveller of the upmarket backpacker hostels of his youth!

Reception was very helpful and kind.

Nice place

We arrived in the middle of a major "El Cid" medieval festival in Burgos. The city was amazing, especially Burgos Cathedral. The hotel location was perfect, eventhough there was a street party well into the early morning. I cannot compliment the Horel Receptionist. She was very helpful and courteous ... 5 srars out of 5.

Excellent Front Desk Staff ... very helpful and Professional (Thank you).

Nice room, close to the cathedral and bars/food. Excellent value for the pilgrims looking for a nice place to relax.

What a very good stay

Our stay was great. We had some issues with the reservation through hotels.com but once in the room all went well. The location was great, the room spacious, bathroom clean, overall it was quiet, the receptionist helpful and friendly.

Great location, friendly reception, comfortable bed.

Convenient location. The room was comfortable. No surprises - what one wants when traveling.

the receptionist was excellent

Hotel was pleasant enough but lack of air conditioning made sleep impossible as no fans available in very hot room

I loved it! Furnishings a little dated but that doesn’t affect the comfort the hotel provided. The receptionist was lovely and even gave us a map of the town and told us where the best spots were to eat and tourist locations etc. The hotel room itself was lovely with an awesome shower. There was a tiny slight smell - possibly drains I’m not sure, but it only came now and then. Honestly it’s nothing. There’s a lift, everything worked (other than the bathroom door). The bathroom is open plan - misty glass door swinging open to reveal the toilet and shower, but it’s such a lovely hotel honestly.

I searched for and apartment with 3 rooms for 3 adults and at least 2 bathrooms. What we got, was 1 small room with 3 beds, a bathroom in the room and a bathroom in the hallway shared with others. We checked out immediately and went to the hotel next door. However, the room was clean and the people were friendly. This is more about the inaccuracies of the search parameters and the listing.