We enjoyed our stay and would highly recommend! The staff were all very helpful and kind to us! The staff in the restaurant on site also provided excellent service. 10 stars!!!

Great hotel... Very helpful staff

The hotel is well located, and my stay was excellent.

We were initially given a room on the first floor, and we could clearly hear noise from the street. Luckily, we were able to change to a room on the third floor. There were, however, a couple of disappointments. There were construction works at the hotel, which was not very pleasant. In addition, we were asked to pay a €50 deposit at check-in. We were quite surprised by this, as it was not mentioned anywhere in advance. We were told that the deposit would be released at check-out, but it has been a week since our stay and we have not yet seen the deposit returned to our bank account.

A big thank you to all the staff at DoubleTree who made our stay special and memorable by going above and beyond in every aspect possible. Right from the get go, check in staff were welcoming and friendly, having noticed on a passport that we were celebrating a birthday they provided an upgrade to one of the rooms. After checking in we went out to explore Lisbon, only to return to the room with a pleasant and special surprise, the hotel provided a lovely bottle of chilled Cava and some cake. The gesture along with the service, cleanness of the room and friendliness of the staff made it special and memorable and will recommend this hotel to anyone.

Clean

GREAT

room was clean

The room was comfortable, but the closet door swung over the only area where we could plug in the kettle for tea; the door was flush with the counter which meant we could not open or close the door with the kettle set on the counter. Very odd!

I requested a room with a view, as being our 1st time in Lisbon but instead we got a view of the air conditioner units and apartments balcony with their clothes hanging out to dry!

Great location and easy walking

If I return to Lisbon I would find alternative accommodations

It’s ok

I liked the foyer and the facilities available. We weren’t allowed in the room until 3 hours after the check in. This was quite inconvenient for the 1st day. We wasted the whole day waiting for the room to be open. We were promised it would be ready 3 times. I didn’t find the work going on in the area very comfortable. Outside was full of rubble and uneven pathways.

I didnt like the food at the restaurant. I dont recommend eating there. It is walking distance to Alfama if you are a walker, if not, i dont recommend it. Shopping and food is within walking distance. Eat somewhere cool about a 10-15 mins walk. Shopping is less expensive. There is a lot of contstruction in the area but other than that it's a peaceful area.

Great location, less than 2 miles from the Old Town and less than 3 miles from the airport.

na

Although everything else on the property was good the decor in the room was very dark.

Great experience

We enjoyed our stay at double tree although no cookies as didn’t have any the rooms were very comfortable and easy to use