Hotel Santa Cruz

Explore Hotel Santa Cruz
7.2
Pleasant
From 468 reviews
Cleanliness

7.8

Room Comfort

7.0

Location

8.2

Service and Facilites

7.6

Traveller Reviews Hotel Santa Cruz

Number of reviews per page
20
40
Top reviews
Rick
icon-Business and Leisure
Business and Leisure
4.0
/10
Reviewed 59 week(s) ago

Expedia Group verified review

The sheets don’t fit the beds, towels old. Breakfast was not included.
Verified traveler
4.0
/10
Reviewed 71 week(s) ago

Hotels.com verified review

Cheap price, but you can do better. Rooms are tired (peeling flooring, curtains don’t fully close), very noisy (including construction type work) and bad breakfast.
Johanah
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 82 week(s) ago

Expedia Group verified review

Paper this wall, you hear everything next door including toilet activities. Not hot water. No extra blankets. Old run down facility.
Daniel
2.0
/10
Reviewed 130 week(s) ago

Hotels.com verified review

We took a taxi from airport to the hotel. Hotel reception told us the hotel had cancelled our reservation. I contact Hotel.com customer service, and they said they will follow up with the hotel for refund. The following is Hotel.com respond : Unfortunately, after multiple tries, we weren't able to obtain an approval from the property manager to get your refund. This means the current rules and restrictions for your booking apply and a refund can't be granted.
Read More
Sergio Gerardo
icon-Business
Business
2.0
/10
Reviewed 131 week(s) ago

Hotels.com verified review

Hotel muy viejo! descuidado ,feo ,sucio ,todos los ambientes y habitación con un extraño e insoportable olor a humedad , metal y pesticida, en lavamanos también olor a podrido , colchon, sábanas ,toallas , almohadas de lo peor , desayuno no lo pude tomar porque alegan que no estaba incluido en lreserva a pesar que "sí" estaba incluido. En conclusión de la A a la Z toda calificación es de cero para este hotel.
Read More
Jaime
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 144 week(s) ago

Expedia Group verified review

Vert good service
Malinda
icon-Leisure
Leisure
10.0
/10
Reviewed 156 week(s) ago

Expedia Group verified review

My front desk lady, Ornella, was awesome! She’s so cheerful and extremely helpful!
Richard
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 162 week(s) ago

Expedia Group verified review

The neighborhood is great
Arturo
10.0
/10
Reviewed 178 week(s) ago

Expedia Group verified review

Great location
Verified traveler
2.0
/10
Reviewed 179 week(s) ago

Hotels.com verified review

Noisy hotel. Rooms are painted in depressing dark colors. Inner rooms are boxes, no windows. 5 minutes to get hot water in the shower. Shower drainage is a size of a coin, takes forever to drain. Bed was terrible, pillows were razor thin. Breakfast is almost finished a 9:15 am, although it should be till 10:00 am. Broken curtain, light all day and night. Rusty fridge. Have to get tv, air condition control from reception. Had to switch room 2 times at check in. Will never stay at the hotel again. Paid same price for much better hotel in Miraflores. Exceptional, good and very good reviews: really? for this hotel. Misleading reviews, and photos in the hotel description. No in room safe, misleading and wrong. Safe is at reception.
Read More
doug
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 185 week(s) ago

Expedia Group verified review

Good hotel
Madelyn
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 203 week(s) ago

Expedia Group verified review

The property is in a great location and the staff is very friendly. While the size of room/bed was as to be expected (nothing extravagant), multiple amenities were not included. Some of these include an ac unit, in room mini fridge, safe, and mattress topper. After spending a week here, the missing items were noticeable. I reached out to multiple people and was not able to resolve the issue before the end of my stay.
Read More
Marie
4.0
/10
Reviewed 205 week(s) ago

Hotels.com verified review

This hotel is quite basic. The breakfast is okay with flavorless coffee. The rooms are a good size with worn bedding and a soft mattress. The hotel towels are the most gray-ish and thin towels I've experienced in a while. The front desk staff do not all speak English. But the hotel is inexpensive and in a good location.
Michael
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 208 week(s) ago

Expedia Group verified review

The staff are outstanding - always there to help! A five star staff!
Andy
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 211 week(s) ago

Expedia Group verified review

Staff was awesome!
Michael
8.0
/10
Reviewed 211 week(s) ago

Expedia Group verified review

Staff is excellent! Very helpful and friendly.
Dino
icon-Leisure
Leisure
10.0
/10
Reviewed 212 week(s) ago

Expedia Group verified review

Location, and personnel very friendly.
Randall
8.0
/10
Reviewed 213 week(s) ago

Hotels.com verified review

Two days in Lima in a safer friendly district of Mira Flores . Staff were friendly & helpful. I’d recommend this hotel. Breakfast was ok , walking distance to good restaurants , movies & the beach . Between 3-4 stars.
Hector H.
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 234 week(s) ago

Expedia Group verified review

.
Orlando
8.0
/10
Reviewed 239 week(s) ago

Expedia Group verified review

Good
Number of reviews per page
20
40