The hot tub wasn't warm either days nor was the pool

Lovely Inn: spacious and neatly appointed rooms, clean and tidy, courteous staff. Wonderful stay!!

Amenities were good but lacked in the working order

Belle hôtel propre

Excellent stay, great staff, well located.

Very friendly staff

As always, a pleasure to stay here! Staff is super friendly and helpful, we always love the room(s)! We have never been disappointed!

Room was spotless and staff were very helpful. We enjoyed using the indoor pool and the pool table and foos ball table in the lounge.

location and shuttle amazing, two bathrooms and heated floors, friendly experienced staff, hot tub was large and hot like it should be. Kitchen pots and pans were poor, dishwasher too small. Since the detergent provided was too much for the size of the dishwasher it overflowed into the room.

Tout était parfait et les lits était confortable!

Great place, love it

Cet hôtel n'a absolument rien d'un 4 étoiles. Les chambres sont sales et ont grandement besoin d'être rénovées. Les murs et les meubles sont abîmés. Les meubles sont recouverts de poussière. Les tapis sont tachés. Les salles de bain sont malpropres (serviettes usées, rideau de douche moisi, plancher sale et drain de douche bouché). Plusieurs ampoules défectueuses. Matelas et duvet recouverts d'un simple drap. Oreillers durs comme du ciment. Il n'avait pas d'électricité à notre arrivée. Il devait avoir lampes de poche et couverture dans les chambres (il y avait seulement des glow-sticks défectueux). Ascenseur non fonctionnel. On était très déçu car on a choisit cet hôtel pour pouvoir utiliser la cuisine dans la chambre et le spa après le ski (spa fermé pour plusieurs jours à cause de la panne). On a donc perdu tout le contenu de notre épicerie et on a du aller manger à l'extérieur en plus de passer la soirée dans le noir. Je comprends que ce n'est pas la faute de l'établissement mais il aurait été apprécié d'obtenir un remboursement (même partiel) pour dédommager. Dépôt de ski non sécuritaire (n'importe qui peut partir avec les skis). Nos skis étaient recouvert d'éclaboussures de cire et au moment de les reprendre. Mon conjoint a été extrêmement malade et on soupçonne l'eau du robinet (ils coupaient justement l'eau pour maintenance lors de notre départ). Seul point positif est le service de navette.

Very pleased

Staff was great, shuttle to the hill was good (but it didn’t run until 11pm as stated online - last bus from the village left at 8-something). Great location, decent pricing. Spacious and clean room.

Great little hotel just outside the village

the hot tub was hot enough on the second night we stayed, the first night the hot tub wasn't hot enough for the cold temperature. Staff was very friendly and helpful.

The hot tub was not working throughout our entire stay (one of the main reasons we chose this place). Hot water in the shower ran out after 2-3 showers and had to wait another couple of hours until it was hot enough again.

Clean spacious

I loved this hotel. The atmosphere is classic ski chalet with a nice fireplace and bar on the main floor. The shuttle is so convenient. Every staff member was so kind and friendly. My ONLY comments were the hot tub was not very hot and robes were not available in the room. You have to ask for a robe. Otherwise this hotel was fantastic and I’d love to stay here again!

Extremely Disappointing Stay, Not What You Expect From a Luxury Hotel. Our recent stay at the Château in Mont-Tremblant during Christmas vacation was an absolute disaster from beginning to end. At check-in, we were told to choose one single day during our weeklong stay for housekeeping service. We selected a day, only to later be told,after that day came and went,that there would be no cleaning service at all. Not once during our entire stay was our room cleaned. We were instructed to retrieve our own towels daily, along with toilet paper. To make matters worse, when we checked in, the toilet paper roll in our bathroom was already used and nearly finished, with a sticker placed on it—implying we were expected to continue using it. I have never, in any hotel, experienced being welcomed with a used toilet paper roll. We stayed in a family suite for six people, which made the situation even more unacceptable. The toilets repeatedly clogged, and each time we had to track someone down to come unclog them. Six people, clogged plumbing, zero cleaning, and no basic service,during peak winter holiday season. This was not an isolated issue. Many guests during that week were visibly upset and expressing similar frustrations. The staff would acknowledge concerns in the moment but never followed through—no towels delivered, no check-ins, no solutions.