Overall Ratings & Reviews The Gastonian, Historic Inns of Savannah Collection

The ambience, the excellent staff from the front desk to the kitchen staff made our stay most enjoyable.

Very nice and comfortable property. But the greatest pleasure was the staff. Friendly and helpful beyond any norms. Difficult to find employees like this.

Amazing facilities in a historic setting. Everything is within walking distance. Room was spectacular and super comfortable bed. Staff were always engaging and friendly.

Early check-in made travel much less of a hastle. The concierge and property staff were very accommodating and consistently asked if there was anything more they could do for my wife and I. The property itself was very lovely, and the garden suite in particular offered a unique escape at the end of each day. Would recommend snd will attempt to book here again.

Dining and sitting area should be vacuumed every day. Wasn't done at all during 5 day stay,

We stayed in many historic houses but this one didn’t meet our expectations. It is in a poor shape and not very convenient location. Straight shot 23 steps up is not easy to struggle with. Room need upgrade and even hangers were not provided. Personnel was great, helpful and friendly I wouldn’t recommend orderly people to stay there Because even front porch has 13 pretty steep steps stairs plus walk to the closest dining is about 20 minutes. Thou park is just 5 min walk and it is great.

Excellent Customer Service and excellent all around staff and breakfast was excellent.

Friendly and helpful staff. Excellent breakfast. Quiet neighborhood. Walter and Tonya are wonderful.

Second time here. Love it!

This place literally feels like home when you're there! Highly recommend to anyone thinking about staying at this property! You won't be disappointed!!

Gorgeous Inn located beautifully close to everything!

We loved it

Very friendly and helpful staff

The service here was really friendly and the evening staff helped us find a good place to eat, called a cab for us and did several other things. Very happy with them for the most part. There were some issues with communication, however. One staff member asked us if we wanted a turndown service and I said yes. We didn’t get one. When I asked another staff member why I didn’t get it, she told me they don’t do turndown service anymore. I was confused because it was offered and advertised in print materials. It left me feeling confused. Also, we were told to park in a certain place that blocked in another. I asked about the blocking in and they said it was fine. The next day I get a call asking for my key so they can let another guest out. They come to my room to get my keys, but then I had to go to the desk to get my keys back. I was informed then that I had to leave my keys at the desk when parked where I was. I had already been there overnight. What would they have done if I was out??? A third issue was that in their web form they had an area to order champagne and chocolates to be in the room, but when I arrived it wasn’t there. Then there kept being confusion when it would be there between staff members. We finally got it the last night of our stay. All in all the communication issues weren’t upsetting, but showed that communication isn’t as good as it could be.

Beautiful historic house with great service and amenities.

Room, location, and hospitality

We really enjoyed our stay at The Gastonian. The staff was very welcoming and friendly. The customer service was great. We enjoyed the personal touches such as made to order breakfast, complimentary snacks and drinks. Our room was spacious and clean. We know we are not in Savannah or at this hotel to watch tv, but a larger size TV would have been appreciated. And for people who have difficulties getting up and down stairs, you probably want to check with The Gastonian prior to booking.

We come here almost every year on our way south and love it. Wonderful historical hotel with exceptional staff and service!

I don't write a lot of reviews but this place was so wonderful I had to. We travel a LOT and this was one of the nicest, friendliest places we ever stayed in. We stayed here for a few nights before Christmas and it was like a holiday in post card. Beautiful. The morning breakfast, evening drink and hors d'oeuvres, and night time deserts made the stay especially memorable as it provided time to meet and get to know the other guests. The staff were so friendly and helpful. Several of the other guests mentioned they were return visitors and had a consistent experience each time they stayed. We didn't want to leave and can't wait to go back. Thank you, Gastonian - You made our Christmas Wonderful!

Amazing service and comfort. It definitely exceeded our expectations. Thank you to all. We had a wonderful time.