Staff, clean room, excellent front desk customer service during a difficult/dangerous time in the area. Bartenders were fantastic.

Our stay was wonderful! Beautiful location!! The staff (housekeeping, front desk, bartenders, waitstaff, EVERYONE) were amazing and always very helpful. Very pleasant experience and will definitely recommend and stay here again.

Staff was amazing!

Great stay, but the beds are a little bigger than a twin we booked for 4 people and we were tight. Other tha. That great staff !

The bathroom was bad it had mold on the walls on the sink the refrigerator was broken this place needs a TLC. The mirrors where dirty

So duty, same buffet every day

Very clean room. Lots of space.

Merci

Mostly a Beach bar hut was blocking most of the view

I came here back in 2023 staffing was very nice everything went well. Went again last week and i was disappointed the guy who exchanges the pool towels was very rude, he kept having attitude and responding like if i was stupid. Never was i rude to him in Spanish. I’m not sure if he was bothered because i was talking to my family in English Also sucks that you have to always carry the reusable cup that they give you everywhere if you want to drink. If you have breakfast, lunch or dinner you must bring the cup with you if not they won’t serve you something to drink.

Room was too hot…took a long time(1 day) to cool down. Refrigerator did not cool.

Realy nice beach, however the hotel swimminpoos is dirty, broken. Very old place. Very poor meals

Good for what I paid

They had amazing staff but once we arrived to the room the door handle broke off. Also the showers had hair from the previous people that stayed in the room. The hallways that lead to our room were very humid and the whole inside building was just hot in general. I wouldn’t recommend.

The roos were nice but there was a musty smell.

Por supplies. We ask for bathdroom tisúe. They did n bring it until 2 hours. No coffe in the room i ask for coffe for the morning they say it was no for my packge. They told if i woods boy this on the hotel for less price i will get a full service. I do no recommend this hotel. Bar cup were so small baby cups for expensive price.

This is one of the cleanest hotels I've stayed at. Staff worked non stop to make sure it looked good. I liked that it is not a huge hotel. To walk from your room to the pools, beach, or the restaurants does not take 20 minutes. Our room to the beach was probably four minutes. The ocean, however, is about a block away. You can see the ocean, feel the breeze off it, but it takes a bit of walking to get to it. In the photos of the hotel, the ocean looks close, but it isn't. The food was always hot and fresh. The bars do not water down drinks. Fantastic! Staff was very friendly and helpful. We do not speak Spanish and we found out very quickly who spoke English and who didn't. A translating app is needed if you need to talk to staff and you don't know Spanish. Around the hotel, we felt safe walking. Unfortunately, there isn't much to do in the area. The hotel is surrounded by condos and if you want to go anywhere you will be taking a taxi. A round trip taxi will be $25.00 Canadian minimum. We went to the Malecon boardwalk and it was $60.00 round trip. We went over Easter, and there were lots of families there with their kids of all ages. Lots of families having fun in the pools. Keep that in mind if you are wanting a quieter holiday. Beach vendors did come by of course, but if you said no thank you, they didn't keep bothering you. The hotel is close to the airport which is one of the reasons we booked it.

No recomendable, mala comida, ruidoso, polvoso, roban toallas en las áreas comunes, las habitaciones son viejas y muy sucias.

Kudos to the staff. They were great.

Room was fantastic for space. Beds are only doubles so my 6’4 husband was uncomfortable but we knew that going in. No way to lock balcony door so having a toddler in the room made this fun. Staff was very accommodating and friendly though not many actually spoke English. Google translate was my friend. Pools in building 1-3 are very cold. Pools in building 4 were very nice but the bar wasn’t open as long. Construction going on in the hotel right below our balcony, staff was exceptional with moving us rooms. Food options are minimal. Snack bar and 2 buffet restaurants that operated at different times so usually only had 1 restaurant option. Hot water was barely warm. Beach was huge and always beach chairs available and clean. There was birds all over. In the restaurants on the tables/chairs/ buffet counters. Staff was good about shooing them away but I’m sure it was very hard to keep sanitary