The room wasn’t cleaned well, there was an old contact lens on the floor of the bathroom, the bathroom shelves weren’t wiped down, there was grime on the wall near the garbage can and the headboard had something red splattered on it. I gave the front desk photos and they were very friendly and appreciative of the feedback, however because we booked through Expedia and had paid already they said there wasn’t much they could do. They offered free snacks and drinks to take home. We didn’t notice the issues until the next morning because my husband had just had surgery and needed rest, so we basically went straight to bed after arriving. I feel that if we had noticed and mentioned the issues the night before, they would have been very accommodating. After this experience I’m more likely to book directly with hotels rather than using Expedia.
