6.0
Pleasant
From 944 reviews
Cleanliness

6.2

Room Comfort

6.4

Location

6.0

Service and Facilites

7.0

Traveller Reviews Extended Stay America Suites Jacksonville Riverwalk Conv Ctr

Number of reviews per page
20
40
Top reviews
Charles
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

No one at reception on arrival (8 pm). Checkin process overly complex. Roaches in lobby at elevator and room-level hallway. Room-level floors filthy entire stay. Kitchen sink filthy. Over half TV stations “No Signal.” No answer at recreation; had to walk down, wait for attendant to show up. Wheels on luggage cart flat; hard to guide loaded; reception indifferent when pointed out. “Grab-n-Go” breakfast not designated on site. Parking fee (IN OUTSIDE LOT!) VERY few waste cans in common areas. Positives: low pet fees; comfy bed; overall value.
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Earl
icon-Business
Business
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Mattress was worn out two years ago, not sure what’s going on. Vehicles in parking lot had speakers that vibrated the building, no one seemed to react. The hotel is in poor condition, now I no why it was so cheap
David Alan
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Very inexpensive accommodations. This is not a “nice” hotel but is completely adequate. It caters to hard-working people who are in a transition period or working away from home. The staff is friendly and helpful and have a great rapport with the folks who have been there for weeks or months.
Christian
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The room was decent for the price. I did not like having to pay for parking, but I was only there for one night. I wouldn’t have stayed two nights.
Michael
icon-Business
Business
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Bed sheets had a yellow discoloration and the faint scent of urine was noticeable in the room. Communal hallway floors were sticky and had a musky odor to them as well. Also, my first encounter with cockroaches in a hotel. You get what you pay for, but it shouldn’t be this bad.
Darrian
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Everything was ok great stay
Luke
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Nice place to stay for the money, clean room and easy check in. They do charge a small parking fee per day if you park a car in the parking lot. Also the vending machine and drink machine were both broken.
Jameelah
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Nice and clean
Timothy
icon-Business
Business
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

It was in a great location close to the hospital. Could you updates not the free breakfast was good.
charles
icon-Family
Family
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Didn’t like being treat like a criminal at check-in. The parking fee and deposit was a surprise.
Brian
4.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Front desk staff were very pleasant. The room was extremely dated. The refrigerator and microwave look like there are from the 80’s. Walls and laminates were peeling away, and made it appear unclean and sad.
Verified traveler
2.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The first night was fine. The hotel is dated and dark but appeared to be clean. There was a smell I couldn’t identify but I figured we will be at the jazz festival, we won’t be impacted by it much. The night of May 24th, we arrived back from the jazz festival and showered and was getting ready for bed only to see a roach crawling on the wall then my husband discovered on crawling across the floor. We called the front desk, the lady comes and sees us he roaches and offers us another room. Wait, what? You all have roaches, it was then that I identified the smell, they had fumigated. The naive front desk person believed that roaches in one room is not an indicator of roaches throughout the facility. The fumigation was NOT a preemptive measure because they already have roaches. The naive young lady said maintenance is not here so I cannot have them spray, which indicated to me, that this is their routine process for this routine complaint. I asked for a refund for the last night because my husband and I packed so quickly and drove several hours home, tired and exhausted from our enjoyment In Jacksonville, the young lady put me off and asked that I call to speak with a manager in the morning. I called and was put off again and referred to guest relations. I am hopeful that Hotels.com will honor our request, otherwise I will dispute the entire booking with my credit card. What a terrible ending to a great weekend.
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Josetta
icon-Business and Leisure
Business and Leisure
6.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

No hairdryer in bathroom ! They’re not emptying garbage .
Curtis
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Overall everything was great
Ronald
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Felt very dirty, smells very bad, outdated. Shower was leaking, ceiling was dirty, floor felt dirty
Aileen
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

The room smelled and was dirty. The noise level was crazy. you could hear everyone and everything. The "free" breakfast was a joke.
Shunte
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

So we stayed her as a family of four for one night after a wedding expo. 1st thing is the area is not so good. There are many homeless people in the surrounding area. We tried to check in after a long road trip so my husband could use the bathroom and they would not let us check in at 1:30pm so we asked if he could use the restroom and they do not have a public restroom. What kind of hotel won’t allow people to use the restroom?? Getting into the place is like visiting Fort Knox. Everyone needed an ID including my daughter who is 19. So we left and came back to check in at 5pm and they would let my daughter use the restroom even though we were checking in. Once in the room we checked the beds for bed bugs because at this point I was expecting anything. No bedbugs but we did see two roaches. Killed them and just suffered the rest of the night. The beds are too soft and we all just couldn’t sleep well. Glad to be checking out after a one night stay. Needless to say we will never stay at an extended stay again. The staff was polite and I wish they wouldn’t put the employees in a position to have to enforce such hideous rules. Not good Extended Stay. Will never get my money again!!
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Lawonda
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Smells good spell all the time and the personnel is very kind and helpful I love management is a beautiful lady to talk to is Tasha and all her staff two shots out
Michelle
icon-Leisure
Leisure
4.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Very old and dated. No ice machine. Need thicker blanket/comforter. Needs new carpet ..or no carpet.
Keith
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Great
Number of reviews per page
20
40