8.5
Very Good
From 19 reviews
Provided by travellers on
Cleanliness

9.0

Room Comfort

8.6

Meal

8.8

Location

9.0

Service and Facilites

9.1

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Traveller Reviews Shangri La Chiang Mai

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Customer reviews
Horas S. T.
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8.5
/10
Reviewed 125 week(s) ago
Had a problem when checking in because I clicked the wrong date on the app. The hotel manager was very helpful in trying to facilitate a solution. And the slide in swimming pool was awesome.
2 people find it helpful
Sattra C.
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6.8
/10
Reviewed 253 week(s) ago
Breakfast has a few options, not delicious.
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3 people find it helpful
Accommodation's Reply
12 Dec 2020
Dear Sattra, Thank you for taking the time to comment on your recent service at Shangri-La Hotel, Chiang Mai. From the score you rate the hotel service. We are aware that the service you received was not what you expected. Especially in the matter of breakfast that you see that there are too few types of food to choose from. This information has been sent to the relevant departments for further improvement. Shangri-La Hotel, Chiang Mai values the best experience. And customer satisfaction is number one. Your feedback this time helps us spot errors that might have been ignored. Including having to pay more attention The hotel would like to thank you for your trust in using the hotel's Chinese restaurant. And look forward to the opportunity to welcome you again in the near future. Best regards Pawarisa Kuljla Secretary of the President (Instead) Gabriel Lombado, President
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Meisy T. T.
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Family
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6.1
/10
Reviewed 299 week(s) ago
The arrogant receptionist was not familiar, I debated a little with them, the problem of the number of people staying I was subject to additional fees for my child. Rooms that were given a little problematic, maybe intentional at times because there was a slight problem at check-in, regret staying here.
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2 people find it helpful
kang s. g.
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Family
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9.1
/10
Reviewed 406 week(s) ago
Good service and comfortable feeling
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