Breakfast staff is very friendly, cheerful and helpful. However, the reception staff quite the opposite! Absolutely no information at check in other than handing in the keys! There's a general arrogant attitude and smiles seem to be a rare commodity. They definitely didn't make us feel welcomed at this otherwise fabulous hotel. Rooms are a bit run down with worn out headboard and spotty sheets

The staff couldn't have been nicer or more helpful. The location was great.

I expected great service from a 5 star hotel. The front desk employees needs better training on hospitality. The hotel manager did his best to resolve any issues we had.

Everything was wonderful....great staff..all with loads of personality....best stay i have ever had in multiple trips to Venice.

Cleanliness of the rooms, bathrooms stood out for me. I like that there’s a walk-in shower stall and a tub. The double sink too works for a family of 3.

There are not enough words to adequately describe how welcome we were made to feel by every single person. The place was not only immaculate but a testimony to the beautiful art of Venice. Would love to return

Great Hotel, good location for walking and water taxi. Breakfast was

Great service and very convenient location

An outstanding hotel in a great location for all the main attractions in Venice. Short walk (5 mins max) to the waterbus stop Salute. Great attractions also 5 to 10 mins away such as Peggy Guggenheim and the Academic gallery.

Fantastic location in a quieter neighborhood but still walkable to the main attractions. Beautiful views and wonderful attentive service. The BEST in Venice

The hotel view is amazing, but besides that the house keeping is horrible, the room service is awful, only sandwishes, and some of the staff is very rude.... I dont think this is a 5 star hotel, and it is definitely doesnt worth the money !!!

Fantastic!

Careful with the slippers if you stay in a suite with stairs (very slippery)

Could not have been happier with this hotel, close to Doges Palace and St Marks but on the other side of the Grand Canal which makes it much quieter and less hectic. The hotel is beautiful, full of stunning art (all available to purchase), the views are great (worth paying up for a canal view imho) and the staff superb, could not have been more helpful.

Right on the Grand Canal, near St. Mark’s Square, but on the other side of the Canal. It’s a little walk to the nearest bridge. Staff was exceptionally friendly. Room was a unique design but pleasant. Breakfast buffet was good.

It was right on the canal and walkable to St. Mark’s Square.

Lovely hotel and friendly well trained staff. Have stayed here several times now and each time is just a lovely experience. Grazie mille Sina Centurion.

Simply exquisite from the moment the boat draws up to the hotels dock to the warm welcome inside. A truly unforgettable experience. One which I very much look forward to repeating again soon

Convenient, a quick ferry to San Marco square, kind and attentive staff. The food was great with a beautiful breakfast buffet with an incredible view.

Gorgeous property right on the grand canal. It was close to major attractions and was easily walkable to everywhere we wanted to go. Staff were extremely attentive and friendly. Our stay was absolutely perfect!