Very poor value hotel as for example the toilet flush was not working properly and there was a bar with loud music playing until the early morning. So it was nota place to get a good night rest.

Poor amenities and very noisy rooftop bar until 4am on a Sunday morning!

Its a good option to stay in santa cruz

Location and staff

The room was very comfortable and clean. The staff very helpful

Yes

Great location, clean and comfortable

Very professional staff. Specially at desk and breakfast buffet

The small partition to stop water spilling out when showering is too small and a joke!! Can’t really enjoy a short shower without the effort of drying the floor after. A very bad design!!!

Awfull breakfasts. Room design with the interir window allowin light into the bedroom at night whenever the bathroom was used.

Very good

I arrived in Tenerife by ferry and walked to NH Tenerife. Check-in was efficient, the staff friendly and very helpful. Breakfast at the hotel was very good with many options. The hotel is close to many restaurants and close to the light rail line that goes to San Cristobal de La Laguna. I recommend this hotel and will stay there on my next visit to Tenerife.

Excellent location to board a cruise. The bathroom was not very private (sound and window). The area is wonderful - restaurants and shopping. Professional and kind staff.

Clean property. Nice staff. I got in late and tired due to flight delays. Staff was very nice, gave me free room upgrade. Easy to get to by car, park in the underground garage at Plaza de España, 2-3 minute walk.

Bad service

The hotel was very clean and staff were very friendly. Just starting to get a bit tired.

Very comfortable city hotel before boarding our cruise ship. Staff very friendly and spoke perfect English. Right in the centre of the old town near the plaza de espana perfect. Very christmassy here.

Great central location for this part of Tenerife

Perfect central location, could not find the car park on first arrival so parked in a multi park 5 mins away at €10 for 24hrs. Nice room and no issues apart from the bathroom wall and bedroom wall was a frosted window, if any of us went to the bathroom at night and turned the toilet light on it lit up the whole bedroom which was not convient for those asleep in bed.

Nice bed, friendly and helpful staff. Nice size room. The only downside was the air conditioning shut down after half an hour and you had to restart it. Room got hot while sleeping. Great location.