Overall Ratings & Reviews Extended Stay America Suites Mt Laurel Pacilli Place

There was no kitchen utensils or anything. You have to ask for stuff. I requested a room for 4 persons I had to go and get my own bedding. Not a pot or plate was in the kitchen. .The point about staying at that type of hotel is to have the convenience with everything in it.

DO NOT STAY AT THIS PROPERTY. It is not a smoke free facility. Room 306 was filled with cigarette smoke residue. When i walked in, it was so bad, I could taste it. The carpet and furniture were filled with cigarette burns. The bedding and curtains were dirty. The front desk clerk was rude and told me there was nothing she could do about it because it is a smoke free facility. I have asthma and cannot be near cigarette smoke or residue. I stayed in room for a 1/2 hour, had an asthma attack and left. My clothes wreaked of cigarette smoke.

The hotel was not as expected. There were no extra pillows or blankets. We had room for 3 people with 3 pillows and just one blanket. While I understand that this was an extended-stay hotel, however, that is not acceptable for a hotel and reservations for a family.

It smelled as you soon you walked in. Random people who lived there that seemed unwell who creepily talked to us. The room smelled. The fridge was rusted and not cold. There were oil stains on the cabinets. No dishware but we had a kitchen. We couldn’t get new towels unless we waited for our old towels to be washed. Didn’t have a stock of toilet paper and had to get more. Dirty. Gross. Would never recommend.

10/10 ratings. It’s really the staff for me. Manager really care about her job and picked perfect team to ensure the hotel runs smoothly.

My stay at this hotel was absolutely amazing! I was here for about 2–3 weeks and every day I was met with kindness, cleanliness, and outstanding service. The staff is truly what makes this place special. Melba was always so sweet and welcoming — her smile and positive attitude brightened my mornings. Adrienne, the manager, runs a fantastic team. She even reached out personally to make sure everything was going well, which shows just how much they care about their guests. From the fresh-smelling hallways to the well-kept rooms, everything was consistently spotless. I also had a great experience connecting with other guests during my stay — it felt like a little community. Highly recommend staying here if you’re looking for comfort, care, and a staff that genuinely goes above and beyond. Would absolutely return!

I had a wonderful extended stay at this hotel and truly felt at home. Every staff member I encountered was kind, professional, and welcoming. A special shoutout to Melba — she is so sweet and always had a warm smile that made my day. Adrienne, the manager, deserves major credit for leading such an amazing team. She made sure I was enjoying my stay and followed up personally, which speaks volumes about her leadership and the care they put into guest experiences. From the fresh, clean hallways to the helpful front desk staff, everything was top-tier. I highly recommend this hotel — 10/10!

Staff were amazing. The only thing that i wish I knew going in was that the name on the card your using has to match your ID so it made it a little frustrating to check in as we had to transfer money around to make sure we had a card that matched our id.

I had a wonderful extended stay at this hotel and truly felt at home. Every staff member I encountered was kind, professional, and welcoming. A special shoutout to Melba — she is so sweet and always had a warm smile that made my day. Adrienne, the manager, deserves major credit for leading such an amazing team. She made sure I was enjoying my stay and followed up personally, which speaks volumes about her leadership and the care they put into guest experiences. From the fresh, clean hallways to the helpful front desk staff, everything was top-tier. I highly recommend this hotel — 10/10!

was not there.

The hallways and rooms had a bad smell. Gatbage on hallways. Kitchen is room had nothing! No soap/shampoo in the bathroom. Breakfast wasn't really Breakfast just granola bars available.

It excited all my expectations and more

Room was adequate just no chairs to use to sit at table for eating! First morning of our stay came a knock at the door, air conditioner servicing we were told. "Sorry, I am not dressed so you cannot come in now" I called through the door. "If you don't let us in we will call the police" came the answer. Oh really, what a threat to give to a guest. We settled on a 20-minute delay so that I could get dressed!

Did not have the accommodations I paid for and refused to give me assistance. First time I’ve ever had an issue at an extended stay brand.

Service was excellent, hotel is dated and worn with not much to offer.

Everything was great except breakfast.

Easy check in, plenty of towels, the entire room was extremely clean, first floor roo. request was honored.

I checked in around 3:45 after 1/2hr wait for the front desk lady to appear then we went to the room it wasn’t clean I used clorex and cleaned the surfaces and at least they replaced corroded microwave and the broken chair. Then 4:30 I am done cleaning my son doing assignment due tonight and we had to leave the room due to fire alarm

Employees are nice and attentive

My room was clean, its needs more lighting in the bathroom, needs more mirrors when your trying to get 👗