Overall Ratings & Reviews The Mill Hotel

Booked to stay local to town for friends birthday celebration. Was advised at check in we had been placed in cottage building seperate from main hotel just few yards away. Ground floor room of decent size and checked in quite late before going out for dinner. Blinds in room broken and two large windows were directly alongside main road which was contact with cars and pedestrians and single glazed so extremely noisy with light shining through from main building all night. Room was filthy with cobwebs evident on ceiling, windows had years of dirt around frames and bathroom had ants everywhere. No water pressure in shower and sink plumbed wrong way round so nearly burned ourselves on tap thinking it was cold water. Breakfast was mayhem to say least and when all the above was pointed out to staff at reception no gesture of any kind offered. They had wedding so were at full capacity but even so, room should be clean at very least and it was so noisy got no rest. Shocking really and would not stay again.

Had a lovely stay at the mill staff food really good will definitely go back

Superb , lovely stay, staff polite helpful, very pleased

Have stayed here many times, a beautiful setting, good hospitality can sometimes be a bit too expensive for average accommodation, but on the whole a friendly relaxing atmosphere.

Clean and well kept in a great location - staff excellent friendly and efficient - lively and busy bank holiday week end. Some good local beers (Nethergate) Just a suggestion - car park could benefit from in/out signs - there seems to be an accepted entrance but someone came in in the other way which led to a lot of reversing to resolve. Pleasant stay - would use again.

The Mill is a lovely hotel but parts of the building are a little tired looking. The reception was not staffed when we checked out as the receptionist had gone for a drink and we waited for approx 10 mins.Not an ideal time to disappear when customers are wanting to vacate the premises!.The receptionists did not always acknowledge us when leaving and entering the hotel. A beautiful location.

History and the beautiful flood meadows

Amazing venue; very peaceful. We were made very welcome.

The room was comfortable and quiet. The view from the window was amazing - you are right on the river and look out onto the water meadows. We have dogs, the hotel is very dog friendly, and could walk out of the door straight onto the fields. The staff could not have been more helpful or friendly. Would definitely stay here again.

The setting is lovley, right by the river . the staff were all great .room comfortable,clean.my family dropped me off parking is busy ! breakfast buffet very good. Had Sunday roast was disappointed ..would stay there again.great location walk to town 10 minutes. I was visiting from usa everyone was so helpful No telephone in the rooms .. 10 out of ten Loved staying at the mill .

Lovely old building room was dated but clean lovely location

Location was lovely beside the river & water meadows.

All was acceptable, Bar good service, but a karge build up of unwashed glasses, which looked unsightly. A warm welcome was missing on arrival asthe reception was unmaned.

This hotel is one we've been to 3 times now. I have a bit of a mixed review. The room was lovely, clean, good quality towels/bedding and very comfortable. We felt a little bit cold despite the radiator being on 5, so I asked the lovely lady on morning reception for some extra blankets. She said she'd get on to this. She is a real gem, very helpful and friendly, supplying us with anything we needed for the room: tea, coffee, buscuits. Then the lady who maintains the rooms came soon after with a couple of blankets. She also offered to try and find a suppliment heater for our room with no prompting from us..a nice touch, another very helpful staff member. All the staff we came into contact with were lovely. Now the other side of things for us. We sat in the bar soon after arriving and to say it was hectic was an understatement. There was such a backlog of orders for food, we were told we could not place an order for any bar snacks (3 plates) and they would tell us when we could order. There seemed to be this uncomfortable air of them struggling to keep up. At dinner we were shown to our table without menu for a while. Food was nice, but the staff were under pressure and a bit thin on the ground, hence we sat for about 3/4 of an hour with used plates still on our table and not asked if we would like a desert. Not an enjoyable ambience for our meal. Breakfast was uncomfortable too. There was a lady on her own flying around in a panic as things ran out, queues formed. Not good.

Reception welcoming. Lovely bar area for socialising with water meadow views. Mill is historic and the wheel is turning as a feature in the bar and restaurant area. Worth a visit if in the area. Easy walking into Sudbury. Plenty of parking for guests. A good selection of bedrooms.

Very disappointing. Arrived Saturday lunchtime, front desk was pleasant. Went to the bar and ordered lunch, soup and a sandwich. It took an hour and 20 minutes. Our table was full of the previous couples leftover plates and drinks. I cleaned it after waiting an hour. Dinner was ok n the evening. Breakfast was a farce. On arrival at 9am there was barely anything available, no plates or cups. Another guest asked for bread for the toaster. When it came out it had mould on it! We ended up not having anything and checked out. I’d paid up front unfortunately, so if you do stay here choose to pay at the end of your stay. I’ve been given the operation managers email as no one could help us with a refund for breakfast!

Very fine room and fine restaurant . Only missed a lamp on the table for working . Bathroom small but very efficient - no need to be bigger !!

Staff very friendly and helpful. Cleaning of room could have been better.

This was a gift for my wife’s birthday and I paid for a standard double room .the views made this room special overlooking the meadows .however I feel room was quite basic ,and on our second day maid didn’t arrive and we had to ask for extra toilet roll and coffee ,tea at reception .was slightly disappointed by this as I wanted an extra special weekend for my wife . Feel rooms could do with being slightly updated..with a few more moden facilities in room .for the price I expected slightly more .

The restaurant,food was lovely but the actual hotel was terrible. You had loads of stairs to get to our room. We went for one of their better rooms well if thats their good rooms I'd hate to see there cheap rooms. The room was dirty a lick of paint would go a miss. Coffee marks on the wall. It was very noisy.