Overall Ratings & Reviews Extended Stay America Suites Somerset Franklin

Very average hotel

My family checked in. The room assigned did not smell good. Front desk tried to help but there wasnt any rooms available to accommodate my family. They said I would get a refund so I will be working with Expedia for that refund.

The stay was bad only one day left early 5am it's a low budget live in hotel for people who are trouble or homeless no thanks. Would never go there again.

Great

Upon checking in, the exterminator was at the front desk arguing with the manager (an absolute bridge troll of a man) and a "long term" guest about an infestation in her room. The guest refused to "move all her sh*t to a different room" for the exterminator to do his job. I was told they only have housekeeping in the rooms EVERY 14 DAYS. If a guest wants so much as their sheets changed before 2 weeks, they have to DO IT THEMSELVES. The hallways stank from everyone cooking ethnic food. Most of the interior doors were propped open making this even worse and constituting a major fire hazard. The guests' dogs were allowed to roam freely, unleashed, in the halls. Most of the rooms seemed to be for guests transacting some sort of paid sexual activity. The front desk staff's knowledge of English seemed to suspiciously come and go whenever I complained about any of these things. When I pointed out the fire hazard issue with the unsafe cooking and obvious criminal activity going on, the bridge troll manager THREW ME OUT. When I went into the (much nicer) hotel across the street, I encountered another woman telling the front desk attendant that she had "just come from across the street, and it was disgusting." I've on the road for a long time, and I have NEVER seen anything as disgusting as this place. I feel dirty just writing about it.

Close to numerous restaurants, a grocery store and a CVS. It is also right off the highway. The owners and staff are very friendly and caring people and make sure to take of you if you need anything. Great stay!

Poor customer service and facilities

Great hotel. The. Staff very responsive

This is a family oriented facility and extended stay so more of a condo than a hotel. It was by far the only hotel that appears to change bed linen daily

Basic hotel worked out just fine.

Great staff.. the cleanliness is outstanding. You can cook your own things inside the hotel room which is amazing, you have your very own full size fridge, stove and cupboards. They will provide you with a kitchen kit. All in all an amazing hotel.

Reception staff are not good with customers she is in the bad mood and sad face when we are asking

At least we had a place to stay during busy holiday season. We changed to this hotel after reading reviews about the first hotel i booked. Upon check in, i was not already assigned a room, when the front desk clerk gave me a key, i went to the room and it was trashed, table upside down, dirty dishes, unmade bed. The staff at this hotel werr rude, never smiled and i was at one point by the evening front desk person, after reporting water in the elevator that finding the issue was not in her job description to find out the issue. We never received room service for being there 14 days. I have never stayed at a hotel where the guest had to change their own linens, take out trash and vaccume. My daughter and i changed our linens, my daughtet to trash to a "trash room" which was smelly and over flowing, the outside doors of our refrigerator was spotted was rust, we found old takr out bags of food under the bed. There was no hair dryer in the room, the duvet cover was very thin, was suitable for summer. When i asked for dishes, we also got a blanket that was tied up in a trash bag. Our bathroom was never cleaned during the entire stay. We had to do laundry, when i asked if they have detergent vending machines. I was told no to do a wal mart order. At night there was someone that sound as if they were moving furniture around in one of the other rooms, all night long, and running up and down the hallway. I dont understand how expidea list such hotels for guest to stay.

They did I change towel

The bathroom towels were dirty, the lights didn't work, the pillows were also dirty and the room smelled a lot, and it was already 1 in the morning and there was too much noise from the rooms.

Currently still waiting for my refund that was promised to me via more than one camera given I received a piece of paper but does not state my refund and have not received anything to my account , nor is it being held third party

Last night I dealt with unethical and unprofessional staff at this location and I will be looking to pursue further legal action

The female at the front desk was very rude after requesting a new room due to unsatisfactory and uncleanliness, she began to get rude and upset and told me she’s not going to give me a new room until I talk to her how she wants to .i was recording the situation , and she then assaulted me by hitting my hand and my phone fell out , my girlfriend and dog was uncomfortable and police may potentially be called

Dirty

Trash smells overflowing. Old refrigerator makes noise. Loud walking above room. Kept complaining about 221 loud tv 24 hours a day. Fruit bugs from Trash in room