The location was great, and the staff were amazing :)

Just ok

It was very clean the snacks available were nice car park was good and they got me soya milk and gluten free bread First room had broken tatty shower and air con that didn't work got moved to alternative room nice shower no toilet seat they said they couldn't get one it wasn't comfortable! Air con wasn't that effective Staff were very mixed some helpful some quite rude It was up a hill that was blind and didn't have any pavement The breakfast was a very strange selection no toaster available and the fruit juice was very watered down the water heater broke and it was hard to get water for tea and you were shouted at if you tried to get it from the coffee machine! Great potential needs good management

It is a bit tired but value for the price was fine.

We stayed here one night during heat wave. Unfortunately the air condition didn’t function at the same time as the elevator, and the lights went out 3 times during our stay. Apart from that the hotel is a bit worn down, but the service was friendly and breakfast ok.

Good location- nice panoramic walk to the old town. Room clean and comfortable. Breakfast fine but service at breakfast a bit chaotic.

Overnight stop and perfect for the job. Website and original booking was misleading over cost of parking but otherwise all good

The hotel is located very close to Sacro Monte Di Orta. The breakfast was adequate, the WIFI did not work in the rooms. They were being installed while we were staying there. They had WIFI on the first floor but the first floor was not air conditioned. The staff was very friendly in fact they drove us the 1/2 mile to the train station the day we left.

Actually stayed at the hotel’s alternative location in downtown Orta San Guilo. Much better location than the original hotel. Staff extremely helpful and accommodating. Breakfast was amazing. Ask to stay in their downtown location. Love Orta San Guilo

We stayed at the Santa Caterina for a couple of nights in May. The hotel is a little way from the lakeside in Orta, but for us it was a good location. We arrived from Turin by train and the hotel was a short walk downhill from the station. The hotel staff were all really friendly and helpful and made us feel welcome. The hotel itself is pretty basic, and the WiFi only really worked in the ground floor, but it wasn't an issue for us. Breakfast was buffet style and there was a small area downstairs to make tea and coffee along with a selection of juices throughout the day. A small walk down the road from the hotel took you past the beautiful hotel Crespo and there is a delicious gelato bar here next door to a bar. We took the long walk lakeside down to the town and enjoyed the peace and scenery, but there is a quicker way too. All in all, we both really enjoyed our stay here and would definitely stay again.

All aspects were very positive. Good breakfast.

A pleasant, friendly typical small hotel, close-15 minute walk.to Orta st Guilia. Clean, need to be away from the road if possible as we were. Fantastic breakfast. Free coffee and cakes downstairs! Would recommend. Only problem is wi fi-available only on the ground floor and sometimes not even then.

Hotel Santa Caterina is clean, reasonably comfortable, and the staff are mostly friendly and helpful. Especially Serena! The buffet breakfast is amazing. It is not luxury, but it does the job at a reasonable price.

Old fashioned hotel. 3 star. But great Buffett breakfast, plenty of choice and fresh each day.. Nice touch of coffee, cold drinks and cakes and yogurts to help yourself to.. Free wifi, patchy and only near reception.. Rooms basic, but clean.. Old style hotel with comfortable beds.. Choose a balcony room facing downhill.. We booked last minute, cheap deal to the lovely lake.. But you can't see lake at all from here.. Up the hill from main square 15 min brisk walk.. Not for the faint hearted .. Hotel is downhill walk from train station, bout 8 mins.. But not really near anything.. We would choose to stay in the square area next time as the walk up hill to the hotel in the heat was wearisome ! Go for one with a bathing area.

The hotel provides good value for money. Cleaning service was a bit slow (room done around 5 pm or so). A short walk from the city centre, but that was OK.

Staff quite nice, however, some disappointments: TV didn't have Italian channels, someone sent to resolve and could not; eventually we figured it out. Air conditioning was separately charged which was not told at check-in so we thought it was broken. We finally got it but no one told us about charge; on review of reservation we saw it and once we told front desk it was turned on. We had to ask for towels both days, apparently their usual guests dry by robe. Young man who worked evening shift both nights was on personal phone call both evenings when we left for dinner around 7 and returned around 10:30. We had to wait for him a couple of minutes each time to acknowledge us to answer questions we had. One time we just tired of waiting and went to our room. One morning electricity went out for about an hour; apparently no back-up generator. Would not stay again due to all of the above.

Hotel staff were very courteous and provided excellent choices for restaurants in the area. The hotel breakfast was very plentiful and many fresh choices were provided. Room and bathroom was large, clean and met all our needs.

Many lovely walks along the Lake, with cherry blossoms, Magnolias, and camellias out in April. Ferry trip to the top of Lake Orta was wonderful. Would have liked to have stayed longer than 2 days.

The place is hard to find: bad directions on the road. But the hotel exceeded our expectations in every way. We are recommending it to our friends.

We were very impressed with the welcome and the receptionist was extremely helpful, even providing us with pliers and a screw driver when we couldn't open the padlock on one of our cases. The room was adequate and clean and the shower was good. The choice of food at breakfast was excellent and we liked the availability of free water, soft drinks and cakes after 3 pm. The only downside was the lack of a path on the road outside the hotel.