Overall Ratings & Reviews Staybridge Suites PLANO - RICHARDSON AREA by IHG, an IHG Hotel

Todo muy agradable

We frequently stay at this location for the excellent service we receive.

The location is great, the bed was very comfortable. My issue was that it was a suite with a kitchen, but there werent any cleaning supplies there. We had to buy dish soap, sponges, etc. We had to ask for a skillet to cook with. All those things should be in the room already. Also the water pressure was very low in the shower.

Super convenient location to UTD campus, safe and quiet area, breakfast is high quality, facility is super clean

I thought when i booked the room it was for two queen beds but it was actual two full beds. As well as the fact my spouse forgetting her wedding ring. We came back not even 15min later after check out and they lied about not seeing the ring or knowing its were about after my spouse checked herself. Just to bring it to her not even a minute after being upset and wanting to escalate matters.Nonetheless breakfast was not worth anything only thing convenient was the location of the hotel.

There was a mix up with our room at check in, I can’t remember her name but check in Friday May 9th around 9 pm. She called her manager and made sure that my family was comfortable. Thank you so much!! Awesome job!

It has kitchen and room service everyday.

Nice and clean facilities

It was ok

Elevator wasn’t working

I love the suites

The room was amazing and the bed and sheets so comfortable. Service was great! We called for an extra blanket and they were at our door in less than 5 minutes. The free breakfast had all kinds of options and was delicious. I will definitely stay here again

It was great

Everything was great, we'll be staying here again when we travel to Dallas.

Really nice hotel! Very spacios

Staff was very helpful and friendly

Amazing!!!

Always a comfortable room and the amenities are perfect for my needs.

Great customers service very clean room nice worm pool and amazing place

The only complaint was that the toilet was not cleaned