Overall Ratings & Reviews Holiday Inn Express & Suites LOUISVILLE SOUTH-HILLVIEW by IHG, an IHG Hotel

Service was good

Only stayed one night but nice

I was arriving late the night of my reservation. The staff was very kind on making sure my reservation was secure, and they were friendly on check-in and checkout

The hotel was a little tired. Scratch wood doors, broken toilet paper roll holder and the plug in the tub didn’t seal properly. Otherwise very nice. The woman at the front desk when I checked in was very helpful.

The only complaint that I have regarding the room was the lack of towel hooks to put your used towels. Also, it wouldn't hurt to have slightly bigger trash can in the room.

I always thought Holiday Inns were nicer, but for the price of this hotel I could get a cheaper one that is better. I was honestly surprised on how small the room was. It was not cleaned very well. Especially around the microwave and the coffee maker looked like it had not ever been cleaned. The was a blood splat in the tub which was kinda gross. The pool was extremely small so my kids didnt even want to swim, which was why we chose this hotel in the first place. We almost just asked for a refund and found something else but figured they wouldnt give it to us anyways. They dont let you use the extra side doors at night to get into the hotel and the parking lot filled up quick at night, so we had to park all the way in the back and walk around to the front door. The sheets were clean and the bed was comfortable at least. They also provide a really good breakfast.

First, the hotel was immediately adjacent to the interstate and our room was VERY loud with the traffic. Second, we had a king bed, which had been made with a queen size fitted sheet, which only wadded up immediately upon getting into the bed and was uncomfortable all night. Third, it was DARK in the bathroom. There were lights on either side of the mirror, but were so dim, there was not enough light to see to shave. On a positive note, breakfast was very good.

Convenient and clean. Fair price too!

Found several bugs in the room.

A nice place to stay. Friendly and clean.

It was difficult to sleep from the loud nearby highway and from people passing in the hallway. The door was poorly fit and let in light and noises from the hallway. The room had no soundproofing from the highway.

NA

Clean quiet friendly staff

Great area

The regular breakfast room was under construction. The alternative room was underwhelming as were the choices

Convienent locai

Check-in was terrible. Waited at the front desk for 15 minutes while employee (super tan, wore a necklace that said Emily) ignored us with her headphones in. When she finally came to the desk, she had open wounds on her face that she was wiping with the back of her hands while she was preparing our rook keys, it was pretty disgusting. Our room, King Suite, was just ok, definitely old. The only positive was that the bed was comfortable. There are better hotel options in the area.

It’s was amazing

It was clean

Our stay was good except the air in the room felt very damp. We had a musty smell that was pretty strong. Also the a/c only got the room cold right in front of the unit. The rest of the room was so hot! The person who slept on the bed next to the a/c unit was freezing while the ones who slept in the bed next to that one was so hot! Then by the couch bed was even worse.