Overall Ratings & Reviews Holiday Inn Express & Suites SYLACAUGA by IHG, an IHG Hotel

Pool has been out of order since at least March. They state they are waiting on a pump to be replaced.

Very old and stinky. Had to change rooms at 1 am due to smoke alarm going off VERY LOUD and the front desk couldn’t get the maintenance man to respond to come fix it. The pool was out of order and the WiFi did not work. I will NOT be back!

Clean

All of the convenience items were out of order, Guest laundry, pool etc

Hotel needs to be renovated. It needs better tvs and outside needs to be updated.

Staff were wonderful. Breakfast was great. Property is dated and maintenance is poor. Overall cleanliness was fair. Unfortunately we had an ant farm in our bathroom but the staff promptly addressed it.

No one notified us of the pool being out of service. I booked this hotel for the pool.

The hotel was on "lockdown" starting at 9PM like you were in jail. I would not recommend anyone stay here but I was born and raised in Sylacauga and have family there. It is the only half way decent hotel in town. It used to be nice when it first opened but now, it is not. I probably will be staying there again for its convenience in location to family but if there was a better hotel in town, I would never stay at Holiday Inn Express Sylacauga again

N/a

The staff was very friendly and professional.

This hotel needs some remodeling. The carpet is disgusting and tiles are falling off in the bathroom. The carpet is so dirty that there’s actually a tackiness to it where your shoes stick a little.The workers are lazy. We even had one of the cleaning ladies walk in our room at 7 o’clock in the morning, not even giving us time to open our eyes before she walked in the door. A poorly managed hotel that really needs an upgrade. Sorry I didn’t take any pictures because we were so ready to be out of there.

Everything was ok

They have a pretty good breakfast

Nice & clean. Great front desk staff & continental breakfast

Had to move rooms due to no water in shower. Amenities were in one room but not the other.

Great

Room was very clean

The breakfast was very good.!

Very clean, decent breakfast. Beds are super soft and comfy.

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