Overall Ratings & Reviews Candlewood Suites RICHMOND NORTH-GLEN ALLEN by IHG

Looks are deceiving it had ants everywhere.

Safe in the room did not work, hotel machine dryers did not work. Room was clean. Staff was accommodating and polite. Hotel as a whole is not in very good shape. Not bad for $100 a night compared to other hotels.

Location to my event, and to local shops.

We reserved a 2 Queen suite for our 6’5” son and my husband. We got a 1 bed suite because nothing else was available. The housekeeping was nice but we had mouse traps all over the room. Stairwells smelled of urine. Kids running up and down hallways.

great for overnight stay while traveling

The hotel was horrible. It smelled like an unwashed cat or dog for months. It had a rank smell and stench that was unbearable. I checked out quick because I was very unsatisfied. Also, my sheets were ripped. Why would you put ripped sheets on the bed?

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The check in process was easy. The lobby had a faint smell of cigarette smoke. The room appeared to be pretty clean. However, I woke up to use the bathroom & had to kill about 5 baby roaches

Love this place

Ants in the room and empty soap and shampoo dispensers

Stayed there for a softball tournament. The room was great for the price point. We didn’t have any problems at check in but a couple of other players had problems with room cancellations and a handicap room reservation not being available after it was reserved for over a week resulting in them having to find another hotel last minute. We did have a leaking toilet but other than that our room was good.

Non working phone in room. On working soap dispenser. Dirty shower curtains and beeping smoke alarms

Clean and good value

Despite the hotel being pretty full of construction workers from nearby projects, it was quiet and comfortable

The room was nice the bathroom was nice. The beds I didn’t sleep to good in and ended up a little noise with other people slamming there room doors in the middle of the night

Worst hotel

It was amazing will be booking again

Checking staff was very sweet!

Would not accept cash

Overall a little overpriced for what you get. The hotel needs some updates there were several things that did not work great such as the toilet running which maintenance fixed during my stay, the air conditioning unit did not want to stay on very long and so the room got hot and you had to keep going over to the thermostat and changing it 1° to get it to cut back on. And the knob on shower that changes it from tub to shower did not really work and so therefore the shower and the tub water were on and that made the shower head not have as much pressure as it could have. If you're someone who is a light sleeper this might not be the place for you also because it is right next to the interstate for me that wasn't a problem but it is loud. Overall though it is a clean hotel and has friendly staff and since the rooms are sort of like efficiency apartments it allows you to have all of the items that you might need to cook or to eat. $150 for the night after taxes though was a little steep for it needing some updates