M

everything and value

The hotel is very clean the staff very friendly and helpful. The overall experience was excellent. The only that needs improvement is the WiFi coverage in the outdoor areas

Excellent

Wonderful room and breakfast The facility on the beach not good

Very helpfull stuff, private beach, waterpark by food, bearby shop, good pool, )

This was a two night stay to attend a wedding at a nearby, more expensive all inclusive hotel, but we did not require all the food/drink facilities. The Aqua Mare provided us with a clean, comfortable room with good wi-fi, & shower, a good breakfast & free parking. Had we had the time we could have used the pool & other amenities, so unable to comment about these. Reception staff & most waiting staff very friendly. Beach possibly a bit rocky for our liking.

VIP benefits form onekey not honoured, had to escalate 3 times and didn’t until second day. 1 small bottle of water for the entire stay. Rooms shabby and in poor condition. Signs prevent you from bringing in food/drink from supermarket. Significant number of facilities not working and hadn’t been for some time including sauna, steam room and jacquizi. Indoor pool was in poor unhygienic condition with parts of the ceiling falling off into the water, and calcium build up on side, both pool and hot tub also had a layer of grime - don’t get cleaned. The outdoor pool says no lifeguard on duty on sign but a very rude member of staff comes around shouting at people for being in the pool with no lifeguard. The outdoor area of the hotel in poor condition and hasn’t been cared for, for some time, with dead grass, broken furniture & mouldy umbrellas. Priority given to functions with areas of cordoned off and improved for those guests. Food& drink poor quality, very complicated process around singing out beach towels involving a fine if you lose paper. Local entertainment was worse than karaoke, and staff seemed more interested in conversations with each other. Whole place gave off cheap Benidorm vibes for double the price! We raised concerns and fobbed off with offer to for all inclusive rather than fixing issues, we wouldn’t have benefited as out during the day, both hotel and hotels.com refused to give refund due to “hotels no refund policy” and only replied after multiple chasers.

The hotel looks a little dated in some areas, but it was clean and comfortable. The staff were helpful and friendly and the food was good. The pool area was well kept and overall it was very good value for money.

Ran into some problems when the fridge didn't work. Took several tries to get them to replace it. In addition, the TV showed a picture that explained that you could connect to it with a HDMI, which I had. It didn't work and the front desk wasn't able to help. Didn't understand what I was talking about.

Pool lot smaller than it actually looks on the photo, but adequate enough and as on the beachfront, you can always pop in the sea! Service great, had a couple of issues on arrival with our room, but they sorted everything as soon as possible and were always polite and courteous. Have to say the maid service for our room 621 was not what I would expect from this level of hotel, but one bad egg doesn't spoil an omelette!! The spa was lovely!

Great food options and convenient location.

As part of our booking we were informed to expect a welcome drink on arrival which we did not receive and a 20% food and drink voucher which we did. We were told we could use the voucher at any of the hotel bars and restaurants which proved to be a problem throughout our stay as this was clearly not communicated as anywhere we tried to use it we were informed we could not. The receptionists on arrival were perfectly pleasant and informed us that we had been given a room upgrade so we were over the moon. The room was lovely up on the 6th floor, not much of a view from the balcony but we were certainly not fussed by that. The only issue we had with the room was that no matter what temperature we set the shower too it would have extreme changes in temperature that were brief but semi-regular and meant the showers were not relaxing. The room was cleaned daily apart from once which we were unsure as to why but the cleaners were very pleasant and helpful. The drinks throughout our stay were lovely, particularly the frozen Bellini, would highly recommend and there was one particularly sweet and enthusiastic woman working at the bar who was the highlight of this hotel alongside the spa. She could not do enough for you and her enthusiasm was unmatched, some of the staff could take a leaf out of her book. The hotel is right up against the beach which was lovely and the pool was often quiet, again, lovely but certainly cold enough to wake us up and sober us up. The spa is a must

Cleanliness, breakfast and location

Excelent location, the bar food is good, on the beach, However the hotel is very old

Close proximity to the Mediterranean shore, shared shoreline walkway and excellent food.

Everything was very good

Great stop off , great food

VERY PLEASANT .

Nice quiet location and well run hotel